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Over paying for slowww, junk internet...this is robbery

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New Member

Over paying for slowww, junk internet...this is robbery

I've had HughesNet for about a year now and couldn't feel more ripped off! I pay $95/month and it does not do what was promised it could. The $95 plan was supposed to be the top one available and I was promised to be able to watch Netflix, etc....which I rarely do, I mostly use my service for school. But the girl said with the $95 plan that I could watch Netflix / game if I wanted.....in the beginning i got the $50 plan and the first month, I played on my Xbox live every evening for an hour, then once my 30 day trial period was up, everything slowed down...so I yall had me hooked then slowed down my bandwidth once I couldn't back out of my contract. Now I have had the $95 plan for quite some time and I can tell I difference. I am a single mom, working full time and going to school, with no outside financial support. I don't want customer support links, I want solutions!
21 REPLIES 21
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Assistant Professor

Re: Over paying for slowww, junk internet...this is robbery

You do realize it is a capped service, not much unlike cell phone data plans? No matter the plan you are on there is still a limit on amount of data. You can stream and play some games with moderation.

Do you have the Status Meter installed, do you monitor your usage? Depending on plan pretty easy to divide monthly allowance by 30 and see what daily average for usage needs to be.
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Assistant Professor

Re: Over paying for slowww, junk internet...this is robbery

Will say the largely unadvertised unlimited period for the first 10 to 20 days of new service is alienating a lot of people.

My first reply still stands though. Metered service requires monitoring and management.
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New Poster

Re: Over paying for slowww, junk internet...this is robbery

I have to agree about that first month. While the standard excuse is that this period is to allow one to do whatever updates may be necessary I personally believe it does hide what the service truly is until after the 30 day cancellation period has expired. Pretty deceptive considering Hughes is a capped service. Can't make a true evaluation of what it is your actually going to get.
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Associate Professor

Re: Over paying for slowww, junk internet...this is robbery

If a person doesn't know what data measurements are in this day and age with technology, then they are better off not having access to the internet to be fairly honest.
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New Poster

Re: Over paying for slowww, junk internet...this is robbery

Well, Corrosive, IC engines, tires, suspensions, etc. have been around a lot longer than the net and its services. How much do you know about the motorcycles I build/modify and how to make use of what I sold you? And after selling you a high-priced vehicle how will you feel about me talking you through the fine-tuning for your use?

I guess you're better off not buying a bike, eh?
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Alum

Re: Over paying for slowww, junk internet...this is robbery

Hi Kayla,

Welcome to the community and thanks for posting. Having a data limit does take some getting used to. Good thing is, we have some tips in helping you conserve data and get rid of data leaks. Whether you are watching videos or just browsing, there are many factors that could affect how fast data is used on your network.

First thing I would do is use a browser like Google Chrome, Firefox, Opera, Or Safari. These browsers offer useful extensions like ad blockers that will help you in using less data, and have a smoother browsing experience in general. This extension is from Chrome that I use myself:

https://chrome.google.com/webstore/detail/adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb

 Second take note that many more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

Do you have Windows 10? Your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time. You can also set automatic windows updates to run only during the bonus period if you have windows 7 or below. Win 8/8.1 and Win10 will allow some control of this mainly with its metered connection settings however here is a more in depth way to help you with Win10 data management. Take a look here:

http://www.cnet.com/how-to/monitor-your-data-usage-in-windows-10/



For streaming lovers and multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:

https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook

or adjusting your Netflix playback quality to low/SD: https://help.netflix.com/en/node/87

 

- more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common

 

The most important tool to download is the Status Meter, available in the Customer Support Center, to help you monitor your data usage: supportcenter.myhughesnet.com

 

Your cooperation and patience are greatly appreciated. I hope all of this helps. We look forward to hearing back from you.



Thank you,

Chris
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New Member

Re: Over paying for slowww, junk internet...this is robbery

Getting used to having a data limit isn't the issue for me. I am getting charged $97 dollars a month for internet that is barely worth half that. I was mislead from the very beginning, by the HN sales rep, that told me that the lowest package option would meet my needs and now, a little over a year later, I'm paying double.

As for the tips, that's what I keep seeing and have been utilizing the information.
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New Member

Re: Over paying for slowww, junk internet...this is robbery

From what I've witnessed, the majority of these "Champions" should be titled Bullies instead. Take Corrosive for instance, nothing in your post was constructive nor productive...so when you're trolling around these posts, just pass by mine, thanks.
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Assistant Professor

Re: Over paying for slowww, junk internet...this is robbery

Don't see how I was bullying. Asked honest questions, gave suggestions, facts about the service, and even said I don't agree with one thing HughesNet does. You chose to ignore all that and never replied. Makes me a bully?