Seeing as most customers don't have internet right now... How would they check social media? That aside, Hughesnet has made an announcement.
Most people that live in rural areas are lucky to get a signal strong enough for browsing the internet. That aside, if one has internet access and issues, the best place to check for the most up to date information is always here at the Community.
Most people have cell phones with a data plan that is how Corrosive. If this was posted on twitter I would have found out 30 minutes ago this was the issue.
I'm not aware of any ISP's that post outages on Twitter or other social media. Please prove me wrong if I am.
They could've let us know with an automated phone call, text, email, etc - we have to have a phone number and an email address for the account. They could've had a recorded message for when people call, too. I know Comcast does that for the account at my other house.
There is no excuse for how poorly this has been handled.
Jesus christ, what are you people smoking?
The bird has been down just over 2 hours now, it's a holiday, and to top it off, the PR is probably out of the office right now. I swear, nothing but spoiled by McDonalds like mentality.
It takes time to change the phone system to direct to an automated "sorry, something broke", and sending out mass phone calls... LOL, that's comical, over a million subscribers, yeup, they would be blocked by the phone companies then.
No, it's called a Holiday, and this forum is staffed by corporate level employees that would have the day/night off. Chances are it will take more than an hour for them to get to the office if the company thinks they need to come in.
We are very sorry for any inconvenience. Our official support Twitter does have the same updates I have been posting here. Our handle is @AskHughes
We will continue to post updates as we receive them.