They could've let us know with an automated phone call, text, email, etc - we have to have a phone number and an email address for the account. They could've had a recorded message for when people call, too. I know Comcast does that for the account at my other house.
There is no excuse for how poorly this has been handled.
Jesus christ, what are you people smoking?
The bird has been down just over 2 hours now, it's a holiday, and to top it off, the PR is probably out of the office right now. I swear, nothing but spoiled by McDonalds like mentality.
It takes time to change the phone system to direct to an automated "sorry, something broke", and sending out mass phone calls... LOL, that's comical, over a million subscribers, yeup, they would be blocked by the phone companies then.
We are very sorry for any inconvenience. Our official support Twitter does have the same updates I have been posting here. Our handle is @AskHughes
We will continue to post updates as we receive them.