HI,
After a winter inside, I lurk here occasionally. Now I DO have a question. But first I do want to say that Hughes is working quite well and has for 2-1/2 years.
It is not 50MB/Sec fiber in the "big city" but I knew that, but I rarely have to buffer to do YouTube videos.
What occurred a few days ago was this. Our internet was in and out many times. Still is. Always comes back on fairly soon (in a minute to an hour - usually the shorter on that continuum)
We have HN1100 modem. Gen4. Installed 4-5 months ago. We are billed through Frontier now, not Hughes directly, our land line, too is Frontier.
Last Saturday the modem POWER SUPPLY went dead. It was caught by me with multiple Fluke instruments at 000.0 volts on BOTH the printed-on-the-modem pin configurations on the POWER SUPPLY to the modem itself. This was over some hours. We checked and re-checked many times. We were going to go to a remote site where the owners are only there 3 months of the year and borrow their POWER SUPPLY. (The U.S.Army turned me into a pretty good elec. tech. )
however, for no known reason the next morning, and since the power supply seems to be generally reliable. Incidentally when we wiggled ALL connectors and cords, NOTHING changed - either NOW - the presence of voltage nor during the period Fri evening with no output at 000,0 volts.
Now, here is the rub: (And one for the list of people irritated-at-Hughes procedures.) We called. All I wanted to do was procure another power supply. There was no provision for just sending me one, either at cost or for no cost. This was according to a native English speaker and a man who appeared quite sharp, understood our problem, and his script would not allow him to do anything to solve our problem nor start to. He stated that a Technician would have to come out. For which I would be billed $130. I was told by Frontier that this would NOT be the case - because i was opting to NOT buy - rather lease the modem and power supply and radio. So I thought I was paying monthly for equipment that WORKED and if it did not, the replacement was one of the things I was paying $1000 a year for.
I do not trust the modem nor anything similar that elicits totally bad readings and could well be the cause of our losing connection often, as well. . .
This switch mode power supply is very common, though of course this one for the modem is more complicated than the smaller ones we all have scattered about our homes and offices. BUT THEY DO GO BAD. How many of you have had to replace a DC power supply for your laptop? I surely have and more than once. i have also seen the smaller ones fail and output zero volts more than once. .
HOW DO I BUY A POWER SUPPLY FOR THE HT1100 modem:
Thank you very much,
Larry Lewis
Nordman, Idaho