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PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

Warren
Alum

Re: PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

Guy,

Thanks for the response. Please let us know your site status after the tech arrives. As others have pointed out here, the trees might be causing the intermittent service issue due to the line of site problem, but we are confident that we will resolve this for you! Thanks for your patience.

- Warren
Guy Seamster
New Member

Re: PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

Haha resolve it for me.... bring ya chainsaw. Love some help. Just dropped a few tall birches and maples. Stayin' off me oak trees if I can help it. If I had another means of internet I would have it. Satellite Internet has cost me a lot of time and patience. Got a pole beside the road where DirectTV used to be before I moved it. May see if it would be better to put the dish on it. This flat out sucks. Good thing I burn wood during the winter or I would be really really upset.
Guy Seamster
New Member

Re: PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

Oh Lordy.... first time I have been on line today to check. I don't want to hex it but it said it has been 16 Hours 26 minutes since last error. So riddle me this bat man this is before I just cut the trees. And it has been windy, it has been over cast, it has been sunny and no errors in 16 Hours. The previous record was between 1 and 2 hours. So someone tell me its the trees and the windy now?

Yup 50min now.... finally happened.

Woo yeah over 16 errors in the last hour.... now we cookin'!

And times have changed around with this but seems to happen more often after 5pm?

UPDATE: 6:37pm errors happening every 12 seconds or so. And a new one 30.1.1 - Web acceleration connection in back off state.... and that error is happening every second. Haven't touched a thing. This is getting all kinds of out of hand.

And now its in permanent 12.1.9.... but i refuse to reset it and lose the errors guess ill be riding out the night with crap internet..... as per usual!

UPDATE: Good morning! 10:08am hasn't been one error in the last 10hours. So during the night now apparently nothing is going wrong? So that is 2 nights in a row. All previous nights just as many errors came up as was during the day. Fall weather kind of windy and nothing all night. Though last hour recorded was a new one. 12.3.2 - Invalid timing packet information.
Guy Seamster
New Member

Re: PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

TODAY IS TECH DAY: Keep you all updated if he ever gets here......
CharlesMcCool
New Poster

Re: PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

Hopefully he will get it fixed without having to doze the mountain down.
 
Guy Seamster
New Member

Re: PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

UPDATE: We need to work on our communication skills apparently. When a HughesNet representative asks me what number is the best to be reached at and I give it to them wouldn't you think that would be relayed to the Technician out in the field? Sure because that is how it has worked every single time until just now.

Tech called my mom's house and of course since she wasn't there to receive the message there was no way to know I was at my home on the other end of town. Besides of which they didn't even leave a message. She just happened to see it on caller ID. So after calling them I had to verify that was even who that was.

So now we are scheduled for Monday 11am. And let's not mention I woke up early as hell to drop a couple more trees and got stung by a swarm of Yellow Jackets.

MAD? You bet I am. I am so disappointed in how this has been handled. So being is I just missed out on an entire day of work I am going to go make some money for a few days and try this BS again on Monday.

15hrs. 20min. since last error. Amazing closer ya get to getting someone here it just magically starts working better. But this is only 2nd time it has gone this long in 15 days. Weather still same as always.
Guy Seamster
New Member

Re: PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

UPDATE: So about 5pm orr 6pm my error logged cleared on it's own. Guessing that the 48hour log HughesNet takes? And Happy to report even though the Tech didn't get here haven't had one single error in the last 24hrs. plus! Happy as I am still not making any sense. Maybe dropped the right tree? Got stung by the right bee?

And anyone got any advice on how to keep ice off the dish? Had Tech's tell me cooking spray? Like to hear some opinions.

Still gonna get tech here on monday realighn and check out hardware make sure something isn't still on the fritz but other than that guess I'm back to semi-normal.
C0RR0SIVE
Associate Professor

Re: PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

Guy, as far as ice and snow, do NOT use cooking sprays or greases.  While they work the first few times, they like to attract dirt and dust which will degrade the signal.  The best thing is RainX applied every few weeks.  When you apply it, apply it like you would a car windshield, but be careful not to push on the dish so hard that it throws it off balance.  Also, when applying make sure you remove power from the modem so your not getting blasted with radiation from the transmitter.

Best things to use for snow prevention.

1: Regular coatings of Rain-X this will help the snow slide off.
2: A soft bristle broom to help sweep the sheet of ice off if Rain-X was applied...
3: A good quality super-soaker or sprayer full of Windshield De-Icer if the ice is already caked onto the dish, this will help break it up and let it slide off easily.
4: Dish HEATERS are NOT recommended as they can interfear with your transmission signal.
5: Greases are NOT recommended due to dirt build up.


If you live in an area where you MUST use a dish heater, install the heater on the back side of the dish, and along the arm of the dish, be aware while on it can interfear with the signal, so use it only to help clear the dish, or keep snow/ice from building up during a storm.
Amanda
Moderator

Re: PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

Hello Guy,

Before leaving the office yesterday I was able to acquire your information from Warren and investigated a bit. To leave out the hard-to-describe details, there have been some troubles with your system trying to transmit information to us. I cleared the log on my own to monitor it real time while I was forcing your system to restart its signal. A burst of information was sent from your modem to us, where I monitored for packet loss. Previously, there had been a large chunk of data being lost somewhere along its way back to us (a bit over 30%). After reacquiring signal and forcing this information back, your system appeared to be stable.

Now, this may not last forever. We still need someone to go onsite and evaluate the line of sight, fine tune your dish if needed and check out your modem. As it may seem to be something with your signal, there is always probable cause that the modem is causing this.

On a side note, Charles' idea about spraying your dish with De-Icer is good, you can even use those garden hose attachment sprayers too... If your garden hose is not frozen.

Thanks
Amanda
Guy Seamster
New Member

Re: PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

Oh ok thanks for saying Amanda. I was doing my best leave those errors up instead of trying to power cycle the modem. Just making sure. As of now still no errors going on which is a miracle.