I have decent speeds from 5am - 4pm, Monday thru Friday unfortunately I am working and not at home at these times.If you are not home at these times then how is it you know you have decent speeds at this time?
At 5am service is decent problem being I need to go to work.
he replaces the router and says I should be okThis tells me you have other devices connected to your network which will slow your connection down.
If you can't live up to your commitment I want to end the relationship.The only commitment Hughesnet has is to deliver you a connection to the web at the back of the modem. This they have done, your problem is with your network. You need to make adjustments to your network to get it to work better for you.
You have made my life very difficult.Truth is you make your life difficult, Stop blaming Hughesnet for things out of their control. Rather than complaining you should be asking those here with experience for advice as to how to configure your network to get the most out of it.
I have to say 5am I am anywhere from 19-24 mbpsYou've admitted that your able to get good speeds during non-peak hours, now you have to adjust you use during peak hrs to get you better speed.
So are you telling me that I should pay for a service that doesn't deliver 24/7? Why would I do that when that is not in the initial agreement
Here is a link to your "contract" otherwise known as your Subscriber Agreement:
In it you will find the following:
1.1 SPEED CLAIMS AND DISCLAIMERS.
HughesNet service is available in the contiguous U.S. with an unobstructed view of the southern sky, and its usage is subject to the Fair Access Policy. Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computer. Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours
Do note however that Hughes does work hard to maintain a usable level of service. To do so they need to be made aware of the problem and troubleshooting steps need to be taken. Those steps need to be performed under a controlled protocol and that includes developing a baseline performance curve while connected directly to the computer. It requires that the tests be done over the course of the day ... early, mid day, evening.
The purpose is to see if your speeds are chronically low or if they are the result of "prime time congestion".
The tests need to be performed on a speed test server that takes into account the latency inherent in a satellite connection and the fact that your system operates behind a web acceleration server ... among other factors unique to a sat connection.
Currently that test site is testmy.net running the manual 12 MB test.
Once your baseline performance has been established your issue will be escalated to Engineering. There are various things the Engineers can do to address speed issues but frankly, it is not a fast process.
I think you fail to realize how much more complex a satellite connection is compared to ground based or cellular base ISP's.