cancel
Showing results for 
Search instead for 
Did you mean: 

Phone Voice output is garbled

Highlighted
New Poster

Phone Voice output is garbled

We just installed the voice and when we make a call the person we call can hardly understand us as the voice is garbled or sounds like we are talking in a huge cavern.  We need help.

3 REPLIES 3
Highlighted
Distinguished Professor IV

Re: Phone Voice output is garbled

@wtaylor167 

 

The reps won't be back until Monday, but in the meantime there's something you can try... 

 

1.  Unplug the HughesNet modem and the ATA (voice unit).

2.  After waiting at least a minute, plug the HughesNet modem back in.

3.  After five minutes, plug the ATA back in.

4.  After a couple of minutes, which will give time for the ATA to be fully back up and ready, try the service again to see if the problem still exists.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Highlighted
Moderator
Moderator

Re: Phone Voice output is garbled

Good morning wtaylor167,

 

  I see it's your first post here, so welcome to the community! I pulled up your account and see that you also called in for support. Does the garbled audio still persist today?

 

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Moderator
Moderator

Re: Phone Voice output is garbled

Good morning wtaylor167,

 

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.