Amanda, I just got off the phone with "Andy" with Hughes Net. I explained the situation said I would like to cancel due to being mislead in my initial conversation with the sales rep. I really felt as If I was being strong armed into continuing to pay for a service that will not work for my needs. I was offered several "solutions" which were unacceptable considering I feel mislead by Hughes Net. I have lost trust early in the relationship with Hughes Net and my solution is not to just upgrade my service at more expense to me. The solution I would like is to have the ETF waived and my contract cancelled. Andy kept going back and forth offering me 100$ waived, then 200$ waived. I feel as if those amounts can be waived the whole $400 fee could and should be waived. Please help! The case number for my last conversation with Andy is 101156434. I look forward to hearing from you soon. Thanks!
"They promise you exceptional service and then fail to deliver at every turn."
The do provide exceptional service ...... for a satellite internet connection. There is no way to compare a satellite connection to ground based ISP's or WISP's. Different animal all together.
"The data allowance was intentionally over sold and the customers are being penalized for Hughes Net’s incompetence."
How would you be aware of the density of individual beam/gateway loading and individual uplink/downlink server capacity?
I would strongly suggest that you start a new topic of your own here in the Community so that your issue can be given personal attention.