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Please tell me theres a Fix

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Freshman

Please tell me theres a Fix

Just got my install 2 days ago. So far less than impressed. My issue is about every 5-15 minutes it just cuts out for about 10 minutes. It took me 22 minutes to make an account for this forum as I had to wait for it to kick back in. When its working it seems to run fine. This internet at this time is UNUSEABLE and I'm hoping someone on here can guide me in the right direction. I've been running testmy speed tests and they seem fine - when it works. Sometimes the page times out and I have to reload and restat the tests which you don't see on the results. Also, I have Sonos wifi speakers that will stop midsong and move to the next or just not work at all and are basically useless at this point...

I have my apple TV harwired into the modem and every five minutes it will buffer for 2-10 minutes. Long enough for the screensave to kick on. ugh. 

 

https://testmy.net/quickstats/TJ%20frericks

 

Started watching an hour long show on Netflix and I kept track of its aweful buffering.

time    Buffer length minutes

:40      2.5

1:02    5.3

1:25      .3

3:42     1.02

5:40     8.2

7:42     2.0

11:30   4.5

12:41   3.2

...and well Im getting a headache from watching it but you get the idea. Its set to the lowest quality too. 

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15 REPLIES 15
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Senior

Re: Please tell me theres a Fix

Hi there - I have tagged the moderator of this forum, @Liz, and she's been a help to me and others - @GW, @GabeU have also been helpful. Hope you find a fix!

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Distinguished Professor IV

Re: Please tell me theres a Fix

@NamesTJ

 

Speed doesn't appear to be the issue.  If you know how, please post a pic of the following page...  http://192.168.0.1/limited.html#!/state_code/state_code_monitor

 

This will help to determine what may actually be going on, including showing if you are actually losing connection on an intermittent basis.  

 

Make sure to edit your SAN (starts with DSS) out of the picture, as this is your account number, which you should never post in public.  

 

If you don't know how to post a pic, please list the State Codes that you see, including the Current State Code toward the top and those listed on the left side of the System State Code Monitor.  


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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Tutor

Re: Please tell me theres a Fix

@NamesTJ This is a long shot.  Do you have an Android phone and casting devices such as Google Chromecast and/or Google Home devices?

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Freshman

Re: Please tell me theres a Fix

Screen Shot 2018-01-31 at 8.47.15 PM.png

Freshman

Re: Please tell me theres a Fix

I actually have a macbook pro, apple tv, an iphone 8, and sonos speakers. 

 

Something I have noticed - my sonos system will skip a whole playlist / certain songs if used directly off the app. If i play music from my Iphone and connect it thru my apple tv that is wired into my sonos speaker it plays just fine

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Distinguished Professor IV

Re: Please tell me theres a Fix

@NamesTJ

 

Thank you for the picture of the State Codes.  That 12.1.9 is indicative of some type of transmission or connection error, so this is something the reps will need to help you with.  I'll tag them so that they will be sure to see this thread and reply.     

 

The reps are on M-F from approximately 8AM to 5PM EST, and it may take them a day or two to reply.  In the meantime, if you don't normally do so, please be sure to leave your modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment if they need to.   

 

@Liz

@Amanda

 

And, with regard to your title, have no fear, the reps will be able to help get this issue fixed.  Smiley Happy  


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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Freshman

Re: Please tell me theres a Fix

Thank you Gabe - like I said when its working (not often) I am fairly happy with it.

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Moderator
Moderator

Re: Please tell me theres a Fix

Good morning NamesTJ,

 

I'm glad you found the community, thank you for posting. I pulled up your account and dug a little deeper based on your 12.1.9 state codes. I've made an adjustment to your modem to help address those codes.

 

Regarding general system performance, the rest of the HughesNet equipment is working normally. In addition, our engineers have scheduled a capacity expansion for your beam today, so this should also help improve performance. 

 

Over the next couple of days, please monitor your performance and let us know how it goes. We can just look at your testmy.net history after you've run more tests, please remember to run the manual test so you can select the 25 MB test file for accurate results.

 

Your cooperation, patience, and understanding are much appreciated.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: Please tell me theres a Fix

Screen Shot 2018-02-15 at 8.33.58 AM.pngIt is better. Still quite a bit of buffering and then it will fall flat on its face at times. I can not even get to the testmy.net website to try to get a speed - which i do not think is the problem. I did catch this "you have limted connectivity to the gateway." Ive gotten it 5-6 times now. Can this be fixed? @Liz @GabeU