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Poor Phone service (Noise)

Sophomore

Re: Poor Phone service (Noise)

Thanks for the update, I'll check today when I get home and report back 


@Amanda wrote:

Hello everyone,

 

It has been a few weeks since this post was last updated. Our engineers have since then been making more and more changes to the network to improve the phone service. Is there anyone still experiencing Voice quality issues?

 

~Amanda


 

Carmen Vitullo

Re: Poor Phone service (Noise)

Yes ... I don't think I have any improvement at all in audio quality. For example, if I call the audio test service at +1 416 342 9562, the sweep test frequently stutters, the DTMF test drops multiple digits, and simple voice record and playback yield barely audible audio quality.

 

What's going on? Why is this problem so hard to fix?