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I'm having the same problem, poor internet service. I left the phone company DSL because of ist limited speed and it wasn't consistent either. I thought I would do better with Hughesnet. But what I have found is after I use up my 20G of data at full speed then it drops off drastically. The ad says it will drop to 3Mbps which was better than my DSL on its best day. But that's not true, I did the speedtest at Hugesnet and it's testing .55 Mbps for download and 2.66 Mbps upload. Well, that's backwards for me. The ad said it would drop to 3 Mbps and you can still use multiple devices. Video streaming has constant buffering. I'm very disappoint because my location doesn't offer any other options. If they were true to their ad it would be great but it just hard to find business anymore. They don't guarantee the speeds but if you can't deliver why lie about what you can't do. For about 7 days each month it's fine because I haven't used up my data cap. Once it's gone I do the SLOW POKEY. The plan I got was called their most popular plan but I don't see how this can be. I'll have to ride this out for 2 years maybe something else will come along better for rural America by that time.