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Port my old phone

New Member

Port my old phone

When I switched to Hughes net I wanted to keep my same phone number. The tech who installed my equipment stated that I should call and they would help. I called the first day and was unable to get it switched. I called the second day and my daughter had to help me, because even with someone on the phone helping, the site was not easy to navigate. Once that was completed I was told it would take up to 10 days to port my number to Hughes net. I have another carrier and will have to continue paying them until my number has been ported over. Not sure why it takes so long to complete this process. Also, when I signed up for Hughes net it would have been easier if everything could have been switched at the same time. I live outside of town and having Hughes net is going to be more reliable, but the phone set up was alot of trouble.
9 REPLIES 9
Assistant Professor

Re: Port my old phone

You have to wait for your current phone provider to port it, just how it is, not Hughes fault. No way you can sign up for service and have it ported the same time that I know of.

May want to contact current phone provider and ask them what the hold up is.
Highlighted
New Member

Re: Port my old phone

The current provider has all the power in this, they can say yea and they can refuse to port the number. You must keep the number active and keep your bill current, but Hughesnet has no control over the situation.
Moderator
Moderator

Re: Port my old phone

Good morning Taylor,

Welcome and thanks for posting. BirdDog and Mordacious are correct. Once you initiate the porting process, it's out of our hands. For additional details on the porting process, please read here: http://voice.hughesnet.com/porting/

Thanks,
Liz

Thanks,
Liz

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New Member

Re: Port my old phone

As I said before it is very difficult to do and if I had known that I would have opted for another server.  Not only is it difficult but it is time and money consuming as I have to continue with our present server until you make the number transition.
Honorary Alumnus

Re: Port my old phone

time and money consuming as I have to continue with our present server until you THEY make the number transition.

As said by Liz:

Once you initiate the porting process, it's out of our hands.

Moderator
Moderator

Re: Port my old phone

It seems to be standard for landline porting processes to take several days.

Vonage:
https://support.vonage.com/app/answers/detail/a_id/881/~/number-transfer-faqs
"Once you complete and submit the electronic authorization form, your number transfer takes up to 10 business days to complete. "

Ooma:
http://support.ooma.com/home/porting-your-phone-number-to-ooma
"Transferring your phone number can take several weeks to complete and requires a one-time charge of $39.99 (which is waived if you subscribe to one year of Ooma Premier)."

Verizon:
http://www.verizonwireless.com/support/local-number-portability-faqs/
"How long will it take to port my number?This depends on the type of service you have with your old provider.
Wireless – 4-24 business hours to complete your port.
Landline – 2-10 business days to complete your port.
Note: These are minimum time frames. With certain circumstances, it could be longer."

AT&T:
https://www.att.com/shop/wireless/transferyournumber.html#q14
"Transferring a wireline number takes a minimum of 5 business days."

-Liz

Thanks,
Liz

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Assistant Professor

Re: Port my old phone

Like Liz posted below, doesn't matter the new server (provider) it is the old provider and they all take some time to do it. Have you talked to your current phone provider to see what the status is?
New Member

Re: Port my old phone

Why?
Honorary Alumnus

Re: Port my old phone

To keep this really simple:

They (your former carrier) OWN your local number within your local exchange. You are asking them to "give it away".

Suggested reading:


https://www.npac.com/number-portability/how-lnp-works