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Power outage killed modem

Cinnamonroll
Freshman

Power outage killed modem

We had a power outage yesterday and sadly our modem didn't survive (the modem was directly plugged  into a power strip) and we are wondering  on how much a new modem will cost?

2 REPLIES 2
Remy
Moderator

Re: Power outage killed modem

Cinnamonroll,

 

Thank you for reaching out! I'm sorry to hear about the power outage, they can really be a pain. Normally a replacement modem would cost $25, but I'll go ahead and get one shipped out with the fees waived as a courtesy! Please expect your replacement within the next couple of days!

 

Thanks,

Remy

Cinnamonroll
Freshman

Re: Power outage killed modem

Thank you! And yes power outages are a pain. Glad they  got the power on before it got hot out!