Have not heard from you. Still having same problem. What is happening? When is the new one going online or whatever? Would appreciate knowing you are still there.
Problem is getting WORSE - STILL NO SPEED IN EVENING!! I know you are busy - what with the changeover etc., but would appreciate it if you would at least wave as you go by. Any idea how much longer this is going to be? It is really getting old. Keep smiling -- things have to get better (I hope).
Thanks for your help
Another bad weekend. Wife says to have patience, but I am getting tired of the slow speed. We have been downloading (a lot of) movies during the times when the speed is somewhat acceptable, so that we (have a choice) (can watch them) all the way through without the constant buffering. BUT this means that I have exceeded the expected usage for this data cycle. Thank goodness I had a backup of tokens. It will all work out. I am not giving up on Hughes and you yet. Any idea of how much longer? You must have quite a mess right now. Smile, it could be worse.
Is there anybody still working on my case? Other that the e-mail about "upgrading to Gen5 - I have not heard from anyone for weeks. I would appreciate an answer.
After reading the information about Gen5 -- it is not for me at this time.
We do have the current speed problem which has to be solved.
Hughes spends so much effort and money advertising for new customers it seems to me they would be better off doing a little more to take care of current customers. Then they wouldn't have so many unhappy with their service!
AND right now I am VERY unhappy.