Good morning Karen,
I see we've received "email test #3" that you sent 1/6/17 at 9:45 PM; oddly we received this at 10:16 AM today.
So I have a few more questions before I escalate this to our e-mail admins:
-Since you cc'd your HN email on that test email, did you receive it there in a timely manner?
-I received "email test #3", which you noted would be from your Outlook. Can you please confirm that you're able to send emails now from Outlook?
-Can you please send another test email from webmail to that community support email and then post here to confirm that you've sent it? Just now I sent a test email from my webmail to the support email and a gmail account and it was received normally at both accounts. I wonder if email test #3 being delayed to today was a fluke. Regardless, I'm letting our email admins know what happened.
Looking forward to hearing back.
Thanks,
Liz
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