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Problem....Mail quit sending 7 days ago.

New Poster

Re: Problem....Mail quit sending 7 days ago.

I changed NOTHING...not the email address, not the settings and it finally worked on port 25.  I will NOT change anything since it did finally send them.
New Poster

Re: Problem....Mail quit sending 7 days ago.

Makes you wonder sometimes if they really read your posts.  Why would I change to 587 AFTER the emails went through and ....why was the fact it worked not acknowledged making the issue of IS IT 25 or 587 even more confusing.
Spectator

Re: Problem....Mail quit sending 7 days ago.

"I changed NOTHING...not the email address, not the settings and it finally worked on port 25.  I will NOT change anything since it did finally send them."
I have been working in Information Technology for almost 30 years, 12 of them at Baxter Healthcare as the Internet admin. When HughesNet told my all three of my computers just magically, all together, by themselves changed their email port number while I was sleeping I was forced to conclude they are ignorant about how their servers work.

By the way, the problem was with FortiNet, and FortiNet reset their FortiMail flags after hundreds of people bitched and complained. Customer Support at HughesNet does not even know their emails go through the FortiMail gateway. They only follow scripts, and cannot deviate from those scripts.

Worse, HughesNet customer support think I am the one who does not know how their servers work, so they ignored me when I explained to them where the problem was / will again be. They have learned nothing; it will happen again, and when customers complain, they will again tell their customers to "try this port" and "it's your email client" even though it will still be a HughesNet server problem.
Spectator

Re: Problem....Mail quit sending 7 days ago.

".... why was the fact it worked not acknowledged making the issue of IS IT 25 or 587 even more confusing."

One reason is because HughesNet Customer Support is using obsolete information themselves. Their systems have changed a bit in the past 16 years, and their help pages are over a decade old and have not been updated to match current requirements--- their on-line support pages are growing more wrong, telling customers they must use what are now incorrect settings.

My customers and I are looking for an alternative satellite internet provider. When I was forced to explain to HughesNet how their own servers work, that told me it is time to abandon them.

Any bets this comment will be deleted as "spam?"
Moderator
Moderator

Re: Problem....Mail quit sending 7 days ago.

Good morning Karen,

That's quite unusual for an email client to work sending HughesNet email since the only port we block is port 25. However, if your email works, then that's wonderful for you.

Enjoy your weekend!

Thanks,
Liz

Thanks,
Liz

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