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Problem with MyAccount website...

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GabeU
Distinguished Professor IV

Problem with MyAccount website...

While trying to get to HughesNet Voice under the Optional Services section of the Shop/Upgrade header, I intermittently get this on both Firefox and Chrome, with it sometimes working..

 

No Account.JPG

It's also happening, again intermittently, when I click on the Shop/Upgrade header itself.  

 

The rest of the MyAccount website seems to be mostly working, though it just gave me a notice that it couldn't find my account when I went to look at "My Service Plan".  Something is goofy.  It also seems to be taking a VERY long time for the pages to finish loading, as in more than a minute or two.   


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
8 REPLIES 8
GabeU
Distinguished Professor IV

My Service Plan with Firefox...

 

No Account 2.JPG


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

@GabeU,

 

Thanks for contacting us. I'm sorry to see this is happening. I will be passing this along internally to see if we are getting any other reports of this issue. The only thing I can recommend in the meantime is to clear your browser's cache. Thank you for your patience while dealing with this and I will update you as soon as I receive a response.  

 

-Damian  

GabeU
Distinguished Professor IV

@Damian 

 

Sorry, I forgot that I had posted this and I should have been checking a few times over the last few days.  

 

As of tonight it seems to be fine, with both Firefox and Chrome.  I had tried a few different things when I found the problem, like clearing the browser cache and flushing the DNS, but it didn't seem to help.  

 

I noticed another person at the time stating that they were having a problem accessing the Voice page, which is what prompted me to try it and find the problem.  

 

But, as of tonight, all seems to be good.  🙂


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

@GabeU,

 

I am glad to hear everything is back up and working. If we get any reports of this from other customers in the future, I will re-escalate it internally.   

 

-Damian  

We are having constant problems with this. The website is basically unusable. The problems are intermittent - every once in a while a page will load fine, but the rest of the time we get "account not found" and other errors. We've tried multiple browsers, cleared cache, different devices, different networks (including trying on a smartphone via t-mobile cell network), even incognito mode all to no avail. We tried to add a static IP to our account and it fails every single time with the exact same error. If it were my company, I'd rather have no website than let customers see this one. Here's a link to screenshots showing the smorgasbord of errors we get on the site: https://1drv.ms/u/s!AqPHd46zdNYTgcw2LjsLV5XjnO2Z5Q?e=hquE9X Again, if we refresh many times, every so often we will see what we should see, but the majority of the time, for the duration of this week, we just get errors.
maratsade
Distinguished Professor IV

To keep issues separate, please go to https://community.hughesnet.com/t5/Tech-Support/bd-p/TechSupport and click the blue "Start a topic" button. Then copy the post there. 

 

JBV wrote:
We are having constant problems with this. The website is basically unusable. The problems are intermittent - every once in a while a page will load fine, but the rest of the time we get "account not found" and other errors. We've tried multiple browsers, cleared cache, different devices, different networks (including trying on a smartphone via t-mobile cell network), even incognito mode all to no avail. We tried to add a static IP to our account and it fails every single time with the exact same error. If it were my company, I'd rather have no website than let customers see this one. Here's a link to screenshots showing the smorgasbord of errors we get on the site: https://1drv.ms/u/s!AqPHd46zdNYTgcw2LjsLV5XjnO2Z5Q?e=hquE9X Again, if we refresh many times, every so often we will see what we should see, but the majority of the time, for the duration of this week, we just get errors.

 

The issue appears to be exactly the same, but I will start another thread on the topic if that is preferred.
maratsade
Distinguished Professor IV

The reps here prefer to have one thread per customer/issue, so as to be able to dedicate their attention to the specific issue & customer.  Think of individual threads as "tickets" sent to IT.  I hope this gets resolved soon for you.