Problems after storm

[prsmart]

After thunderstorm a few days ago, i’ve Not been able to get on the internet. I have been working long days without much time to try anything. I have tried a hard reset, and hooking directly to the computer. It still won’t work. I’d like to see about any other suggestions, and maybe it can be checked remotely. Thank you-

[GabeU]

@prsmart

What do you mean by a "hard reset"?  

[Hal]

Hello Prsmart,

Thank you for reaching out to us for support, I will be happy to assist you! As @GabeU stated, what do you mean by doing a hard reset? Did you power cycle the modem or have you been pressing the reset button on the back? 

[prsmart]

I have unplugged the modem to do a hard reset

[GabeU]

@prsmart

Okay.  So you power cycled it and it hasn't helped.  I would keep the modem plugged in, at this point, so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary.  

In the meantime, while directly connected to the modem via Ethernet cable, are you able to get to the following page...   http://192.168.0.1/#!/home/status

If so, are both boxes on the top of the page green?  Also, do you see a State Code listed in the System Summary box at the top of the page?  If so, what is it?  

I have a feeling that the storm may have done something, and @Hal is most likely going to check to see if everything is okay.  The above questions are what I would ask if a rep had not yet gotten involved.   You can answer them or wait until Hal replies.  It's entirely up to you, but it will most likely be Hal who will have to help you.  

[Hal]

Prsmart, thank you for describing that to me. The step you performed is known as a power cycle. After reviewing your account I noticed all of your WiFi networks have been disabled. Did you go into your modem's settings and disable the WiFi manually?

[prsmart]

Yes disabled, as I already had my router setup.

[Hal]

Prsmart, are you connecting with a LAN cable to your router or to our modem? If you are having trouble connecting with your router, I would recommend to contact them for we are not able to troubleshoot 3rd party devices.

[prsmart]

The modem is connected directly to the computer (via a cable) - I said that in the first message. I am unable to reach the modem from that computer-not wireless. I’m sure there’s some problem but was hoping you could tell remotely if it’s the modem or dish related.

[GabeU]

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@prsmart wrote:
The modem is connected directly to the computer (via a cable) - I said that in the first message. I am unable to reach the modem from that computer-not wireless. I’m sure there’s some problem but was hoping you could tell remotely if it’s the modem or dish related.

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I was hoping that, too.