Good morning Bill,
I'm seeing your downlink signal as being a bit lower than normal, but according to our diagnostic tools, not low enough to warrant a truck roll. However, I'd like to dispatch a tech anyway to be on the safe side. We need to be sure your internet is working; the ATA needs it. Honestly, I don't have any diagnostic tools for the ATA since it's a fairly simple device to troubleshoot. If one of the LEDs don't light up when they're supposed to, then it's defective and we can just replace it.
In looking at your account, I was reminded that I sent out a tech last August. I wasn't satisfied with their work and they were supposed to replace your coaxial cable. Did that ever happen? I'm not seeing it in any dispatch notes. If so, I will include instructions to have the cable replaced too.
-Liz
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Slow performance? Click me!