Showing results for 
Search instead for 
Did you mean: 

Problems with Tokens and Reset

New Member

Problems with Tokens and Reset

Normally when my kids take us over our daily limit of 450mb's I use our monthly Free Token or purchase one for $10.  Today the Status Meter shows we went over and despite using up 4 free tokens I gad saved and one I purchased there is no change. We do not have Gen4 thank Heavens ! So why is my usage being limited ? and where did my tokens go ?

Re: Problems with Tokens and Reset

Hello Gary,

I see it's your first post here, so welcome to the community!

Help us identify your account so we can investigate. Do you have a recent support case number, full name of the account holder or your modem serial number to start off?

- Warren