When you see this error what codes are listed at the top of the modems SCC main page ?
When this occurs what is you system signal strength?
What are the local weather conditions when this happens?
Have you checked what the weather conditions are at your gateway facility?
Have you checked for ice/snow build up on the dish surface?
The "State Code Monitor" is a little more telling in that it gives number of occurrences, duration and time of occurrence.
Remember the weather between you and the satellite is important. Because your info has to travel back to earth so is the weather between the satellite and your assigned Gateway.
Example: I live in wet Michigan but my Gateway is located in Flagstaff AZ.
It can be real nice weather between me and the satellite but terrible between the satellite and the Gateway.
You can find your gateway location on the system status page:
Doing a modem reboot wipes the error codes so its a good idea to review them before rebooting.
You have only had one "condition" set since your last reboot, that being a LAN disconnect. A single instance lasting a total of 10 seconds. This can be cause by disconnection the Ethernet cable from the rear of the modem or the result of a "blink" while the modem and router reestablish a new IP lease.
Your Gateway location is SLC, Salt Lake City UT.
Remember the connection between the Gateway and the satellite is just as important as the connection between your terminal and the satellite.
We will have to let a little more history develop. Keep in mind that the modem is somewhat "chatty", it logs everything. Most "conditions" are transitory in nature and not all the conditions are a "root cause" but instead are the result of something else.
It will be Monday, possibly Tuesday before the corporate level forum Mods return to work due to the holiday.
I'm sure they will run remote diagnostics on your system. It may be helpful to post a case number from a previous phone support call or the serial number from the sticker on the bottom or rear of your modem.
Please don't post your SAN (starts with DSSxxxxxxx in most cases) or any personally identifiable information such as phone number or email address as this is a public website.
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