Hi jdayton,
OK, so the engineer has done extensive testing and has not seen anything out of sorts with your terminal, and no diagnostic errors as of late. At least from the modem onward to the internet, you're getting plan speeds with no issues at all. He also tested a test terminal in your beam as far as visiting a sampling of different websites, and all load fine with no timing out. In other words, he's unable to reproduce your experience.
So let's try to narrow our focus the next time you are unsatisfied with the system performance, and do these steps:
1. Directly connect your computer to the HughesNet modem.
2. Re-attempt whatever you were trying to do in the first place.
3. Let us know of the details:
-What website were you trying to access (please give URL)?
-What were you trying to do?
-Were you successful while directly connected to the HughesNet modem?
-What time did this happen?
4. If you refer to any specific error, such as uplink or tcp related errors, please take a screenshot of it to post here for our reference.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
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