This community is a better place to get help with speed related issues as the reps on here are at the corporate level, whereas the phone reps are not.
If you would like help with your particular speed issues, it would be best if you started your own post, which you can do by clicking on the "New Post" button at the top of the page. If you do not already have some speed tests performed at testmy.net, you will need to perform some. The instructions for doing so are on the following page...
One thing not mentioned in the instructions, but which is VERY important, is to make sure that when you perform the tests you do so with a single device connected directly to the modem with a LAN cable. NO ROUTER.
You should run a block of five tests, with each test spaced five minutes apart. You should run a block of the five tests a few times a day, preferably in the morning, afternoon and evening, if you are able, though that's not always possible for everyone.
Make sure to use the 12MB manual test size as instructed.
When you've gotten some tests in, you can post the URL like shown in the instructions so your results can be looked at.
It will be interesting to see how the new satellite is going to be "introduced".
Remember when Spaceway3 was launched it required a new modem/TRIA.
The same when J-1 was launched. Not many details have been released about J-2.
We will just have to wait to see how radically different J-2 is from J-1. They are both built on the same basic platform but that system has a wide range of Bells, Whistles.