I don't even know where to begin. I teach from home and the program was working fine for a couple of days then I received this error.
Any help on how to resolve this issue would be fantastic as I'm now searching for another job as I may be let go soon as I cannot teach anymore with this issue.
There's only one port that's being blocked and RTMP isn't it. It's possible that it's just not finding the correct server due to a corrupted DNS. Try this in the following order:
1. Log off and shut down your computer.
2. Remove the power from the modem from the wall socket.
3. After a full minute, re-apply power to the modem by plugging it back in.
4. After a minute following that, restart your computer.
Good morning Gamby,
I see it's your first post here, so welcome to the community! We don't do anything to the RTMP. If possible, can you see if the program works via a non-HughesNet connection?
Please tell me more about what you're experiencing, and correct me if I'm wrong; here's what I understand is happening:
You're using a teaching program that needs to connect online. -- Is this a browser based application? Or is the program something installed on your machine?
This program worked for a couple days over the HughesNet connection until today. -- Do you recall any other changes to your network/system two days ago? Did the program itself have any updates lately?
Please also try MarkJFine's suggestion and let us know if that helped. Otherwise, the diagnostics I ran on your HughesNet equipment shows it working well and without anything unusual happening.
Your cooperation, patience, and understanding are much appreciated.
We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.