I don't even know where to begin. I teach from home and the program was working fine for a couple of days then I received this error.
Any help on how to resolve this issue would be fantastic as I'm now searching for another job as I may be let go soon as I cannot teach anymore with this issue.
There's only one port that's being blocked and RTMP isn't it. It's possible that it's just not finding the correct server due to a corrupted DNS. Try this in the following order:
1. Log off and shut down your computer.
2. Remove the power from the modem from the wall socket.
3. After a full minute, re-apply power to the modem by plugging it back in.
4. After a minute following that, restart your computer.
Good morning Gamby,
I see it's your first post here, so welcome to the community! We don't do anything to the RTMP. If possible, can you see if the program works via a non-HughesNet connection?
Please tell me more about what you're experiencing, and correct me if I'm wrong; here's what I understand is happening:
You're using a teaching program that needs to connect online. -- Is this a browser based application? Or is the program something installed on your machine?
This program worked for a couple days over the HughesNet connection until today. -- Do you recall any other changes to your network/system two days ago? Did the program itself have any updates lately?
Please also try MarkJFine's suggestion and let us know if that helped. Otherwise, the diagnostics I ran on your HughesNet equipment shows it working well and without anything unusual happening.
Your cooperation, patience, and understanding are much appreciated.
Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->
We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.