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Rapid data drain during second half of data cycle

Rapid data drain during second half of data cycle

Ok, I posted about this on a similar thread, just a couple of days ago, and that thread has been deleted.  

 

Every data cycle, we start off doing just fine.  Our data depletes by about 2-3 GB during the first half of the cycle.  Then, during the second half of the cycle, the data just DRAINS.  Nothing changes in our usage from the first half of the cycle to the second half.  

 

This has been going on for several months.  

 

To answer some questions I've seen asked of others...

 

1) Wifi is never left on on any of the devices that we own that use it.  (This would be a number of tablets...all of which have their wifi turned off unless I, specifically, turn it on...only mom knows the password).  

 

2) Our phones' wifi is turned off (occasionally they are turned on, within range of our Hughesnet modem, but they are never left on, and we do not update under our own Wifi...that's what the YMCA wifi is for).  

 

3) We are not experiencing data stealing.  Our neighbors are old order Mennonite.  They do not have devices that use wifi.  Plus, we are password protected.  

 

4) My laptop is not automatically updating.  It only updates when I tell it to, and that's only during the 2AM-8AM time frame.

 

5) Our satellite TV is NOT connected to the internet.  I can connect it, but have only connected it during the 2AM to 8AM time frame.  

 

Again, during the first half of the month, I can check FB, email, news stories and watch the occasional short youtube clip and the data depletes at an expected rate.

 

During the second half...just leaving the modem turned on, and with no actual browsing, is a guaranteed half GB loss each day.  Yesterday evening, I had 2.7 GB left.  This morning I had 2.1  

 

I have today and tomorrow left in this data cycle and I'm almost guaranteed to run out of data at some point tomorrow, unless I turn off the router and browse only on my phone's data.  

 

Why is this happening?  And why has this been happening off and on for months?  

319 REPLIES 319
Associate Professor

Re: Rapid data drain during second half of data cycle

Please perform the following test outlined in the graphic below, this is known as an isolation test and will help determine whether the issue is with Hughesnet or your local network.

photo P2hSeDN.jpg

1: Take a screen capture of the Status Meter
2: Disconnect the LAN cable from the modem.  If on the HT2000w, please disable wifi as well.
3: Note the date and time of the disconnect, it is best when doing step two, to also capture the time displayed on your screen.
4: Leave the LAN cable disconnected from the modem for several hours, Hughesnet recommends doing this overnight, or during the day while at work.
5: Reconnect the LAN cable to the modem.
6&7: Take a screen capture of the Status Meter with the clock displayed on your computer.
8: Post your screenshots to the community.

Please be aware, if you downloaded any large files just prior to this test, or if the disconnect was for an extensive time period, some usage may appear to have occured, but should be rather negligible. 

Re: Rapid data drain during second half of data cycle


@Sweetpea3829 wrote:

 

Every data cycle, we start off doing just fine.  Our data depletes by about 2-3 GB during the first half of the cycle.  Then, during the second half of the cycle, the data just DRAINS.  Nothing changes in our usage from the first half of the cycle to the second half.  

 

 


I am surprised anyone can only use 2-3GB in 15 days....  That would mean barely using it to me other than emails and basic web site with a few YouTube low res vids.  I mean just 1 Netflix will cost you 400MB at SD definition.

 

I work from home and on email most the day, quite a bit of web browsing but the same work sites I have to access, and maybe a couple YouTube videos streamed at low 240p or max 360p resolution, and I eat up minimum 1.5GB per day.  Most days I am hitting 2GB per day.

 

TJ

Re: Rapid data drain during second half of data cycle

And yes, data use from Hughes does seam to be double what I used to experience with Gen 4 when I left the service Spring 2017.  I used to use 1GB per day with Gen 4 and what I feel doing the same kinds of use, now under Gen 5 that I am on, I am hitting 2+GB per day.

 

A number of others have mentioned the same thing.  Something in how data is counted seems different from Gen 4 to Gen 5.

 

TJ

Re: Rapid data drain during second half of data cycle

Mac, exactly.  We don't do Netflix.  We don't do youtube (except for the occasional funny 2-3min clip from FB).  Because we only have 10GB a month, we are pretty conservative users.  

 

Believe me, if we had wired internet, we'd be much bigger users.  But for the most part, internet is a side thought here.  Pitfall of living so rurally.  

 

 

Highlighted

Re: Rapid data drain during second half of data cycle

Corrosive...I doubt this will be necessary.  The data does not deplete when I turn the router off.   Soon as it's back on...the drain begins.  

 

Just since I posted this, I've checked FB once, and come back here, and the data has drained another .20 GB.  .  

Re: Rapid data drain during second half of data cycle

Have you turned off wifi on the Gen 5 router for both 2 and 5Ghz and unplugged the ethernet cable from the PC that connected to the back of the router for say an hour, then re-connect and see if any data was used.

 

At a minimum I would turn that wifi off on the router so you can be 100% that no wifi device is getting any data.  And whatever PC is connected via LAN, just turn off if you don't want to disconnect from teh router.

 

But to me 100% ruling out any rogue wifi device getting data, just turn off wifi on the router.  Easy as a few clicks and it is done.  Then leave for an hour or so and see how much data is used.

 

TJ

Associate Professor

Re: Rapid data drain during second half of data cycle


@Sweetpea3829 wrote:

Corrosive...I doubt this will be necessary.  The data does not deplete when I turn the router off.   Soon as it's back on...the drain begins.  

 

Just since I posted this, I've checked FB once, and come back here, and the data has drained another .20 GB.  .  


You didn't read the instructions clearly enough...  There is no mention of turning the HT2000w or HT1100 off, you are to disable Wifi on it, and disconnect all LAN cables as well as take screenshots and document the exact time of each screenshot.  Not performing this test means that we wont be able to help you further.

Freshman

Re: Rapid data drain during second half of data cycle

I had almost the full allowance thus morning. I went to a doctor's appointment, come back 2 hours later and its zero. This is ridiculous.

Re: Rapid data drain during second half of data cycle

Yeah...neighbor came over this evening to search for heavy duty hinges.  We did some googling and some Amazon.  Data dropped from 2.0 to 1.8 in just a few minutes.  

 

Ridiculous.  

 

I will attempt the test tomorrow.  Day after tomorrow, the data resets and the usage will likely return to normal depletion rates.  Doesn't make any sense that the usage would be normal for two weeks and excessive for the next two.  

 

Also...I'm not sure which "Gen" we're using.  I never upgraded to Gen5, I don't think.