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Rapid data drain during second half of data cycle

Liz
Moderator
Moderator

Re: Rapid data drain during second half of data cycle

If there is abnormal usage coming from the HughesNet, we certainly can look into that for you and escalate to engineering if necessary. As the other community members have mentioned, the modem isolation test needs to be performed to determine if there is usage coming from us, the steps are found here.

 

You're already doing well in trying to investigate the cause with the community, additional tips are in that link above. Since there seems to always be a lot of activity going on your home network, I would suggest adding just one device to the network then observing the usage behavior to see if that usage pattern happens on that device. Then I'd try connecting just one different device to the network and observing its usage to see if the pattern persists there as well. Whichever device demonstrates the pattern you've noticed should be examined more in detail. I understand this troubleshooting method would be an inconvenience, as people need to use the internet regularly, but it's just easier to narrow down your focus by eliminating multiple factors.

 

 

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Sweetpea3829
Tutor

Re: Rapid data drain during second half of data cycle

@Liz, I have done the router test several times, each time showing that there is not any data used when the router is unplugged.  Which implies that something in this house is using data.  But what?  I've explained several times that the devices in this house that can use data are locked down and the only people who can turn the wifi on are myself and my husband (and at that, my husband can't turn on the wifi for most of those devices).  There is a wireless printer, and a Google Chromecast dongle.  Both are connected to the laptop and I would imagine would show up in GW, yes?  The Chromecast, again, is not even connected (though it is plugged into the TV).  

 

I have not been online since this morning at 8AM.  Not on the laptop.  And none of the devices are on for Wifi.  And yet, HN is showing around 200MB of data was used today since 8AM.  GW shows 91MB for the entire day thus far.  Quite a bit of which is Windows processes, which makes sense.  Some of which is Chrome from this morning when I first posted.  Where is the rest of the data going?  

 

And still, why is the rate of depletion faster during this part of the cycle?  I'm more than happy to check in with each device, one at a time.  It will take some time (when I have time to sit down and not be disrupted by kids), but sure, I can do that.  But I feel pretty confident in stating that the problem is occurring across devices, just based on what I've witnessed in the past (almost) year that this has been happening.  That it's a HN problem.  I don't know why.  I don't understand the tech aspect of it.  But my gut is this is something wrong within HN.  

 

Our data is limited enough.  We don't need that problem compounded by erratic data depletion.  

 

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Liz
Moderator
Moderator

Re: Rapid data drain during second half of data cycle

Hi Sweetpea3829,

 

I've sent you some complimentary tokens to help with your investigation into this unusual pattern, so you may have received an e-mailed order confirmation for the free tokens. If I have proof to present to engineering that data is depleting faster on all your devices, I'd be glad to escalate for you, otherwise engineering may not acknowledge this without solid evidence.

 

Your cooperation, patience, and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

alfresco
Senior

Re: Rapid data drain during second half of data cycle

I don't know if this will help your situation or not. You can get a Cheap router at a thrift store for around $4.00  and flash it with DD-WRT (just make sure it is compatible, DD-WRT has a router data base on their website) you can do all kinds of things with it . It has a wireless scanner so you can see who's connected to your network and how much data they're using.

Sweetpea3829
Tutor

Re: Rapid data drain during second half of data cycle


@Lizwrote:

Hi Sweetpea3829,

 

I've sent you some complimentary tokens to help with your investigation into this unusual pattern, so you may have received an e-mailed order confirmation for the free tokens. If I have proof to present to engineering that data is depleting faster on all your devices, I'd be glad to escalate for you, otherwise engineering may not acknowledge this without solid evidence.

 

Your cooperation, patience, and understanding are much appreciated.

 


Thank-you Liz.  I am going to try and start tackling this later today, but it will depend on how the day goes with the kids.  We have a Co-op every other Friday, lol.  I do hope to get them on Prodigy again today, which I had documented that specific webpage a couple of times earlier this data cycle.  

Sweetpea3829
Tutor

Re: Rapid data drain during second half of data cycle


@alfrescowrote:

I don't know if this will help your situation or not. You can get a Cheap router at a thrift store for around $4.00  and flash it with DD-WRT (just make sure it is compatible, DD-WRT has a router data base on their website) you can do all kinds of things with it . It has a wireless scanner so you can see who's connected to your network and how much data they're using.


Thank-you for this suggestion!  I have no idea what any of it means, lol.  My tech savviness ends at the word "router".  ;-) 

GabeU
Distinguished Professor IV

Re: Rapid data drain during second half of data cycle

@Sweetpea3829

 

As you're beginning to see, the bottom line is you may be able to see that there is more data being used during the second half of the cycle, but there's no way to see what's using it, and no way to know why more is being used.  Without a router that can either monitor your data usage as a whole, or monitor each device's data usage, you're not going to know what's really going on.  And, really, at this point, that HughesNet is somehow "charging" more data for doing the same things during the second half of the cycle is still an assumption, and an assumption that's not based on actual evidence, but rather what appears to be evidence, but may not be.  I'm not saying that this isn't what's happening, but you've got to be able to show it somehow, and just the fact that there is an increase in data usage during that second half in and of itself doesn't show that.  It's still entirely possible that the increase is due to a legitimate reason, but without being able to see the data used by everything even that's not possible to prove or disprove.  Smiley Sad   

 

 


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Sweetpea3829
Tutor

Re: Rapid data drain during second half of data cycle


@GabeUwrote:

@Sweetpea3829

 

As you're beginning to see, the bottom line is you may be able to see that there is more data being used during the second half of the cycle, but there's no way to see what's using it, and no way to know why more is being used.  Without a router that can either monitor your data usage as a whole, or monitor each device's data usage, you're not going to know what's really going on.  And, really, at this point, that HughesNet is somehow "charging" more data for doing the same things during the second half of the cycle is still an assumption, and an assumption that's not based on actual evidence, but rather what appears to be evidence, but may not be.  I'm not saying that this isn't what's happening, but you've got to be able to show it somehow, and just the fact that there is an increase in data usage during that second half in and of itself doesn't show that.  It's still entirely possible that the increase is due to a legitimate reason, but without being able to see the data used by everything even that's not possible to prove or disprove.  Smiley Sad   

 

 


Yeah, I get it.  It's frustrating though, because I know what I'm seeing, lol.  I need time to sit down with each device and document the baseline usage for each one on a given website, and monitor how that usage changes with nothing else changing that might cause that increase.  Kind of like what I'm trying to do with Prodigy.  Which I haven't had the kids on in some time because we're full swing into baseball season (pun intended, haha!) and are still finishing up swim season.  In other words, it's a bit crazy 'round these parts.  

 

@Liz Is there a particular website you can suggest that might give a clear indication in the increase in data?  I can maybe stream a radio website for a half hour on each device...that should show pretty consistent data, I would think.  The problem with using Prodigy is that the kids would have to play it using each device and that's not possible due to time restraints.  

 

I'm going to list all of the devices here:

 

1. Dell Inspiron laptop

2. Galaxy Tab A (White)

3. Galaxy Tab b (Black)

4. Ancient Kindle Fire (mine, but I haven't connected this to the network in a couple of months and don't plan to)

5. Purple Kindle (Daughter's)

6. Red Kindle (Son's)

7. Blue Kindle (Son's)

8. Green Kindle (Son's)

9. Samsung Grand Prime (my phone)

10. Hubby's phone (but scratch this one because his is not connected to our network, never has been, and he doesn't know how to connect it).  

 

Just to reclarify...all of these devices are in my own personal care.  Nobody has access to the passwords for the Wifi on the kids' kindles, except for myself.  My husband and I are the only ones that can even turn on the Galaxy Tabs as they are password protected.  All devices are kept in our great room and the internet is never turned on for them outside of my supervision.  I'm very strict with this.  

 

Current stats, btw Never mind, lol.  The data thing is not currently working.  

 

maratsade
Distinguished Professor III

Re: Rapid data drain during second half of data cycle

Does the Kindle still constantly download stuff from Amazon?  I had to turn off the wifi on mine because the thing inhaled data, what with the constant updating from Amazon.

gunnerdog
New Poster

Re: Rapid data drain during second half of data cycle

you know what gets me is you pay $65.00 or so a mo for a service and it wont work right,,, OR you have to do all these other things to keep from losing data.  If you live somewhere where there is no service , I could see it MAYBE...But this is the WORST service ever. pay that much and you have to watch youtube in the lowest resolution there is REALLY!!!!!    THIS SUCKS