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“Recent Degradation of Gen4 Speed Performance" Continued

New Member

“Recent Degradation of Gen4 Speed Performance" Continued

My prior thread was closed ("Recent Degradation of Gen4 Speed Performance"). As a result, I am opening another new thread. After a year of slow speeds, in July, HughesNet
finally got my speeds up to promised levels... at least for a few
months.

Recently download speeds have been dropping well below promised levels. e.g., under 1KB this evening. I started logging speed tests tonight (the weather is fine) and my neighbor, whose service speeds parallel mine, has started checking his speeds as well. I will update this board on my neighbor's speed once he calls me back tomorrow.

See the attached to see what I am getting for download speeds under my "Pro" plan (almost $80 month). I have checked everything twice, did all the tests HughesNet will put eventually put me through again (when I do call customer service) and my equipment is fine.

I am requesting HughesNet to open a new case and once again fix this issue.
26 REPLIES 26
Moderator
Moderator

Re: “Recent Degradation of Gen4 Speed Performance" Continued

Good morning Steven,

Thanks for posting and posting your speed test results here. I've run diagnostics on your site and that all checks out fine. I can get this escalated for you, however, the engineers will also require some speed tests done via testmy.net for comparison.

Please follow the steps here to set up your testmy.net account and run the tests accordingly:
https://community.myhughesnet.com/hughesnet/topics/cant-use-the-hughesnet-speedtest-guide-for-testmy...

Important to remember:
-do tests directly connected to HughesNet modem
-create a testmy.net account so we can track all your tests on one page
-use the 12 MB test file
-space the tests at least 5 min apart (3 will suffice)

I'll send you a token for the tests.

Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

New Member

Re: “Recent Degradation of Gen4 Speed Performance" Continued

Thanks Liz. Attached is the link to Friday night speed tests. Keep in mind my neighbor informed me he is having the same results. The speeds during the day are great, but late afternoon they shift down and in the evening they are unacceptable. I look forward to hearing from you.

:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 1761 Kbps or 1.8 Mbps
Download Speed Test Size:: 25 MB or 25600 kB or 26214400 bytes
Download Binary File Transfer Speed:: 220 kB/s
Tested At:: http://TestMy.net  Version 15
Validation:: http://testmy.net/db/hWxKDEq65
TiP Measurement Summary:: Min 0.93 Mbps | Middle Avg 2.23 Mbps | Max 6.43 Mbps | 144% Variance
TiP Data Points:: 0.93 Mbps, 1.4 Mbps, 1.5 Mbps, 1.05 Mbps, 1.48 Mbps, 1.46 Mbps, 1.36 Mbps, 1.55 Mbps, 1.8 Mbps, 2.76 Mbps, 1.76 Mbps, 2.31 Mbps, 5.79 Mbps, 6.43 Mbps, 2.82 Mbps, 1.3 Mbps, 1.54 Mbps, 1.54 Mbps, 1.03 Mbps
Client Stats:: http://testmy.net/compID/661812693067 
Test Time:: 2016-02-05 19:29:13 Local Time
Client Location:: US http://testmy.net/country/us
Target:: Dallas, TX http://dallas.testmy.net
Client Host:: Hughes Network Systems http://testmy.net/hoststats/hughes_network_syste
Compare:: 47% slower than client avg, 80% slower than host avg, 94% slower than country avg, 92% slower than world index
1MB Download in 4.65 Seconds - 1GB Download in ~1 Hour - 31X faster than 56K
This test of exactly 25600 kB took 119.15 seconds to complete
User Agent:: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:43.0) Gecko/20100101 Firefox/43.0 [!]
Associate Professor

Re: “Recent Degradation of Gen4 Speed Performance" Continued

Steven, do you have a link to your testmy.net account that you can share with us to help track your test results better?  Creating an account and getting the link for your account is covered in the guide that Liz provided.
New Member

Re: “Recent Degradation of Gen4 Speed Performance" Continued

I do not know how to add my complaint here, but, we, too, are experiencing UNACCEPTABLE speeds in the evening. It is getting worse. I have called so many times and have to go through the tests just for them to tell me my equipment is fine. They have even tried to tell me my weather was bad when it was CLEAR! We pay for the top package, use all of our data, and hardly get to do a thing online!!
New Poster

Re: “Recent Degradation of Gen4 Speed Performance" Continued

Hi Steven,

As Charles asked, we'll need your testmy.net's account results page. It will typically look like http://testmy.net/quickstats/[yourusername].

Also, please be sure to run the tests using the 12 MB test file. What you and I should be seeing on your testmy.net results page is something like this:



Thanks,
Liz
New Member

Re: “Recent Degradation of Gen4 Speed Performance" Continued

Liz,

I set it to 12MB but the site itself changed it "for better results" after I hit start because the connection was too slow (or something like that). I will see if I can over ride its auto decision making by running a 12MB  test tonight. http://testmy.net/quickstats/MrChange

Steve
New Member

Re: “Recent Degradation of Gen4 Speed Performance" Continued

FYI: This is the message I am getting from the testmynet website after I set to 12MB.

"Be patient, downloading 12 MB of random data... [stop] [reset size]
Auto adjusting the test size to better suit your connection. Test 1
Testing your connection with TestMy.net :: For accuracy I'll forward to larger sizes until you sustain a download for 7 seconds."
Assistant Professor

Re: “Recent Degradation of Gen4 Speed Performance" Continued

Usually means you're getting bursts of very high speed at least +20 Mbps. It happens to me and I back out as it then goes to some ridiculous high size like 60+ MB. Just for comparison run this test: http://www.att.com/speedtest/
Not an accepted test but quite accurate from my experience and at least provides an idea what speed you are getting without consuming huge amounts of data. Post a snip of result if possible.
Moderator
Moderator

Re: “Recent Degradation of Gen4 Speed Performance" Continued

Good morning Steven,

This is perfect, I got your testmy.net results, I'll compile this into my report for the engineers. I'll post back once I have any updates to share.

Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->