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“Recent Degradation of Gen4 Speed Performance" Continued

New Member

Re: “Recent Degradation of Gen4 Speed Performance" Continued

With all due repect, the speeds posted were terrible.
New Member

Re: “Recent Degradation of Gen4 Speed Performance" Continued

Not so. The speeds were terrible.
New Member

Re: “Recent Degradation of Gen4 Speed Performance" Continued

Hi Liz,

Thanks for your support.

FYI: I tested again tonight. Speeds were again terrible.

Go to the site and check 480- 620 Kbps on my 10 Mbps plan. I also got this message:

"You might have a problem...Your connection scored only 5% of the Hughes Network Systems average (95% slower)..."

See http://testmy.net/db/tnHUz_iIa


 
New Member

Re: “Recent Degradation of Gen4 Speed Performance" Continued

In addition, my neighbor is having the same problem with the download speeds as me.

Steve
Moderator
Moderator

Re: “Recent Degradation of Gen4 Speed Performance" Continued

Hi Steve,

We don't need any more speed tests, however you can continue running them for your own reference if you like. I will post back once I have any updates to share.

Thanks,
Liz

Thanks,
Liz

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New Member

Re: “Recent Degradation of Gen4 Speed Performance" Continued

Thanks Liz.
Distinguished Professor IV

Re: “Recent Degradation of Gen4 Speed Performance" Continued

Steven, the same thing happens with me.  I have great speeds most of the time, but during the evening hours, say between 6 and 9:30 or so, my speeds can go way down to sub 1mb levels, like your chart shows.  I imagine it's because that is the time when the most people are on.  It just gets bogged down.  I should say I HOPE that's the reason, as the alternative isn't a very good one (deliberate throttling during those times), nor likely, I hope. 


During those times I can still surf just fine, and I wait until it speeds back up if I have to do anything that requires decent bandwidth.   


To add, that's just my experience.  I'm not trying to lessen the importance, nor validity,  of your frustration. 


Also, I've only had Gen4 for a week, so I don't know if this is the norm, or something recent, but I have been with Hughesnet since 2004, and had experienced something similar a while back on my original Pro plan, though it got better. 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Member

Re: “Recent Degradation of Gen4 Speed Performance" Continued

Just wanted to add in here that I'm really glad I found this forum. Now that I know it's loads of customers, we are canceling out HughesNet. Tired of paying for what they say is 50gb but clearly can't be since we can't seem to watch even the lowest resolution movies without it buffering constantly.
We are going to Verizon for 4g . Less gigs for the price but at least we can use it.
Moderator
Moderator

Re: “Recent Degradation of Gen4 Speed Performance" Continued

Good morning Steven,

The engineers have confirmed so far that capacity expansion is scheduled for this week and they will analyze user performance after for any issues.

Thank you again for your patience and understanding.

-Liz

Thanks,
Liz

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New Member

Re: “Recent Degradation of Gen4 Speed Performance" Continued

Liz,

 

Any updates? Speed is as bad as ever. Why is Hughes Net charging me so much $ for a 10 Mbps plan when I only get 1 Kbs in the evenings (90% less than I am paying for). Not even close to the promised, advertised speed. And keep in mind this is an evening thing. Anyone telling me my speeds are ok is not checking my evening speeds.

Last year, I filed a complaint with the Maryland Attorney General Consumer Protection Division and sent letters to the Hughes Net President as well. Subsequently, I was contacted by a high level Hughes Net customer service rep and afterwards my speeds rose to acceptable levels. As a result, I then asked the Attorney General to put my complaint on hold. But the good speeds only lasted a couple of months. Then they crashed again. This has been going on for two years. I cannot accept this anymore. The Maryland Attorney General's office asked me to contact them and they would re-open my case if things got worse... and that us what I plan to do in April if things do not improve.

So let me know if anyone is really working on improving my download speeds. i.e. a status report.

Thank You,

Steve

Here's a sample of recent download speeds: