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Recommendations for next version of Usage Meter

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MarkJFine
Professor

Recommendations for next version of Usage Meter

After going through the process of seeing where data leaks are, I started to realize that the Usage Meter could be a great tool to figure out what's going on. The problem is was that the data as provided wasn't really resolute for something like that. So I came up with some ideas of how to fix that:

 

1. More digits: May be my personal preference, but showing the data in terms of MB (like Account/Usage on the web site does) is a lot more helpful than in GB with one decimal place. That will give you only 100MB resolution. Also prefer percents showing to 1 or 2 decimal points depending upon how it tends to vary. In this case using 1 decimal places for the percent usage and 2 decimal places for remaining time (which I added, btw).

 

2. More data: Again, personal preference, but it's a lot easier if you don't have to math in your head. So, I added a remaining data to the donuts. I also added back the progress bars, with markers showing where you should be (on average) as well as how under (or over) you are. This was always the best way to see if you were burning data too fast or too slow. It also gave you a way to generally plan and manage things better. I also added (as stated) a percentage to the time remaining. If the progress bars never come back, this at least gives you an indication of how you're burning wrt to the percents in the donuts.

 

Here's a mock-up of the Mac version:

Usage Meter.png

Yeah, it's kind of geeky, but I thought I'd share. Haven't spent much time on the Usage History graph, but have some general ideas for that as well.

 

Comments?


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
54 REPLIES 54

This is late but timely. I was wrong and ticked that they took my meter away.  I have figured it out but I still don't like it as explained on another thread. Thanks taking the time to explain it to an obstinate person.

GabeU
Distinguished Professor IV

@dfbeck

 

Make sure that when you are looking at that graph you position your pointer on the last date to get the most accurate current data (the graph is always a little behind current (by an hour or so?)).  When you move the cursor to other dates it will reflect the data remaining at that time.  Like in the first of your pictures it's showing the data remaining as of the 24th, whereas the second is showing the data remaining as of the 11th, which, of course, would be higher.  

 

In the first picture below I positioned my pointer on the green dot corresponding to the 7th, whereas in the second picture I positioned my pointer on the green dot on the 25th, and the data remaining for the two dates chosen is correct.  The current date is always a little behind on this graph, as it's reflecting what I still had an hour or so ago.  It's off by about 100MBs, and I downloaded about 100MBs worth of stuff in the last hour or so.  Currently I have about 10.3GBs remaining, not the 10.4GBs that's shown in the current graph (Sept 25).  

 

Capture.JPG

 

Capture2.JPG


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

An inability to read a graph is why I start with better than 100 gigs?

C0RR0SIVE
Associate Professor

Care to show a screenshot to help us understand where and why you're seeing this?  Like I said, the meter polls the modem directly for information, parses that information, and displays it to you...
http://192.168.0.1/api/home/usage

I'm going to say this for a third time in a different way, since it usually takes three tries before you finally get it...

 

It's a stacked graph, meaning everything is added together. Yes, you are starting with:

50GB Anytime Plan + 50GB Bonus + Whatever Tokens you have => 100 GB Total.

 

It's simple math. If you're saying that's not an accurate statement then Hughes clearly has you configured for the wrong plan and that needs to be fixed.

 

But just because something is being displayed in a different way than you expect it (or understand it) doesn't make it inaccurate. Why is this so hard?


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

You can explain it all you want, that's not going to make the graph useful. I can see that tokens, service, and bonus are added together for a total of over 100 gigs. That's redundant! There is already a line indicating a total of each individual type of data so once they are added together how do I tell what daily usage is of service data? Did I start with 107 gigs of bonus data? That's what the blue line on the graph shows. It also shows that I started with approximately 57 gigs of service data. I understand that it represents the total amount of data but maybe I'd like to know how much service data I have to the end of the month so I don't use the tokens. I have to subtract 7.3 of token data from the 22.2 of service data I have left. That tells me I have 15.4 gigs of service data left until I get into the bonus data. But on the usage meter it says I've only used 28.8 gigs of 50 gigs of service data while it says I have 42% remaining which is not the true amount of ONLY service data remaining. 15.4 is not 42% of 50! Hughes is a big company with smart people. Someone there should be able to come up with  a single page that has this information on it. Someone should be able to put the information back on one page like it was before without this silly graph. I shouldn't have to decipher my data usage from two different pages and subtract my token data, which I’d like to save, but that’s what I have to do.

 

I’ve paid Hughes a lot of money over more than 10 years which means I’m not going to settle for this useless crap. I will continue to let them know that the change they made was for the worse which, apparently, is a common consensus. I also don’t appreciate the innuendo that I’m slow to understand how this ridiculous graph works. I don’t need to take that crap from anyone. I understand that this method of measuring my data usage is useless to me. And responding to posts about the deficiencies of this meter and the fact that it is often grossly in error is how this thread continued on the topic of meter design. I hope this helps.

Here is the graph with the error. Open and closing a few times corrects it. ErrorErrorHow much service data only?How much service data only?If this can error, can data?If this can error, can data?


@dfbeck wrote:

You can explain it all you want, that's not going to make the graph useful. I can see that tokens, service, and bonus are added together for a total of over 100 gigs. That's redundant! There is already a line indicating a total of each individual type of data so once they are added together how do I tell what daily usage is of service data? Did I start with 107 gigs of bonus data? That's what the blue line on the graph shows. It also shows that I started with


Not useful is NOT the same as inaccurate, and judging by what you've said, you really don't know how to read a stacked graph, as I've been saying all along. It does NOT say you have 107 GB of Bonus data as any rational person would be able to figure it out.

 

I'm done knocking my head against a wall trying to explain simple concepts to you. If you think you know better than everyone here, including those that have looked at and modified the code, and knows how it works (e.g., me), have at it.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

OK, I give. I'll just pretend the lines really start at 100 and 50.  I should know by now, Hughes is always right. And the meter really isn't compatible with Windows 10. The other Hughe person told me that.Pay no attention to this. It an allusion.Pay no attention to this. It an allusion.

GabeU
Distinguished Professor IV


@dfbeck wrote:

OK, I give. I'll just pretend the lines really start at 100 and 50.  I should know by now, Hughes is always right. And the meter really isn't compatible with Windows 10. The other Hughe person told me that.Pay no attention to this. It an allusion.Pay no attention to this. It an allusion.

Of course it doesn't start at 50 and 100.  You've got 7.3GB of Token data, so it starts at 7.3GB, 57.3GB and 107.3GB, for Token, Service and Bonus data, respectively.  Would it be beneficial for them to make it optional as to whether the Token data shows on the graph, like it is with the Bonus Zone data?  Sure, but at this time it's not.  What's showing for the beginning of your monthly data is accurate, as is what's showing for the 11th and 24th.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

@GabeU

He's been trolling us all on full spin cycle for days. Ignore him.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

@dfbeck

 

Lets talk meters:

 

I would like to see you start a new topic of your own on this subject. Reason being that this topic of Mark's was intended to have users suggest changes to the present "download Usage Meter". There are a large number of users, myself included, that thought that the latest version was a step backwards.

 

That being said .... there are in fact five (5) different usage "displays".

Three of the five are "usage" meters and the remaining two are "history" displays and the distinction is important.

 

Lets look at them.

 

1st: The SCC meter.

There is a usage meter located inside the Modems SCC (System Control Center)

This can be accessed by entering 192.168.0.1 into your browsers address bar:

SCC Usage Meter base.png

 

Hughes users can draw their data from THREE DATA BUCKETS:

 

Anytime Data (8am to 2am) (will be used at other times of Bonus Bytes are depleted)

Bonus Bytes (2am to 8am)

Token Bytes (used when Anytime Data is depleted)

This is where the potential confusing "stack" comes in as it totals all three categories.

 

The display above shows "plan limits" for Anytime and Bonus Bytes. It also shows remaining  data in all three categories.

The remaining data values will be up to date as of the last Modem "sync" cycle. The meter is not absolute "real time", there is some delay.

 

There is one thing to be aware of: The "resolution" of the meter is .1 GB (point one) or the nearest 100 MB. The meter is going to round up or down to the nearest 50 MB.

The meter also displays the time until the next "period" starts as well as time until next data reset.

The above meter is handy in that it is close at hand residing inside the Modem itself but it is not accurate to last MB.

 

 

The second (and most accurate) of the Usage Meters is found on the MyAccount page:

MyAccount Meter II.PNG

 

This is the "Mother Of All Meters"

This is the one that is taking into account data usage reported by the Modem and is used to update and "sync" all the other Usage and History displays.

 

It shows remaining data amounts  for Anytime, Bonus and Token data. It resolves down to a single MB. No rounding errors.

This is accurate to the last "sync" cycle.

 

The third of the "Usage Meters" was formerly known as the Download Status Meter, presently called the Download Usage Meter.

This is the utility available for download that installs in you computers systray.

It contains both a "usage" meter as well as a "history" display.

I use an older version because ... I just don't like the new one.

My old version looks like this:

My DSM.PNG

 

As a meter it shows remaining values for Anytime, Bonus Bytes and Token Bytes.

It too suffers from having a resolution of .1 GB so is subject to rounding errors.

 

Next up we have your Bug-a-boo meter that I think just tries too hard.

I am more than willing to take screenshots and discuss that meter with you if you were to start a new thread of your own. The information IS there, you just have pull it up. The previous version was better I think hence Marks topic for suggests for the next version.

You can get a very accurate accounting for "yesterdays" usage from it but I would suggest the the MyAccount Meter will give you the most up to date and accurate numbers of remaining data, right to the single MB.

 

 

 

 

 

 

 

C0RR0SIVE
Associate Professor

That's not an error with the modem firmware, Firefox introduced some changed in one of the more recent versions, think it was v54.x that has broken the WebGUI.

That aside, the WebGUI is NOT where the data is drawn from.  As Mark said, it's a stacked graph, I don't see any error in your history graphs either.  In one image you hovered over the 11th on the graph, which the information at the bottom updates to show the remaining for that date.  The second image you hovered your mouse over the 24th, which again, appears to be accurate in how it displays on the stacked bar graph according to what is shown remaining at the bottom.

Hover over each dot, the bottom of the Usage History updates for that day in particular, not that hard.

Usage History =/= Usage Meter

Simply put, it is what it is, it's working as designed.  Don't like the meter, don't use it, you can view your history by navigating to My Account > Usage (which is where Usage History is pulled from), and you can view your real-time remaining at the system control center, which is where your Usage Meter pulls data from.

If you want the graph to only show your service plan data (and not the bonus zone data) you can click the “Hide Graph” link under Bonus Zone.  This will still show Data Tokens I imagine (I have no Tokens added on my account).   It would be nice if they add a Show / Hide Graph link for each group individually, then the Data Tokens amount can be removed from the graph and show only the Service Data remaining.  

 

Like others are saying, you have to watch what day you have selected for the amounts to show your most recent data.  Take note to the date shown at the top of the graph (it’s in large print its hard to miss)  which indicates the date you have selected (Hovered Over).  So from what it looks the two screen shots are from two different dates, or you have different dates selected, making the data shown different.

Hi,

They are from two different dates and I should have looked to see if I had saved one from the day before but I just didn't have the patience. When you have token data waiting to be used it adds itself to your bonus and service data.  When the bonus line is eliminated it still leaves the tokens and they are added to the service plan data. Before I realized that the first time I openned the graph, I didn't pay much attention to the start data, I was concerned about the current and end date. Quickly looking again I realized something didn't make sense. I didn't have 50 gigs service, I had 57 which I assumed were the tokens.  I have used up all the service data before and ended up purchasing more tokens than I needed which is why I have them now. Anyway, I was assuming I had 22.2 gigs of what was called 'anytime'  on the old meter and that's what you had. On this graph and meter, you have to know to subtract your bonus data to get the true amount of service data. I thought I had 22.2 but in reality I only had 15.4. I would like to save the bonus for some large download should the need arise but since I thought I had more, I played fast and lose with it, so to speak (higher resolutions, bigger videos, etc.) and may need the tokens.

 

I perferred the old meter which presented the anytime data above a time line. Tokens and bonus were completely seperate but also existed on the same page. It was easier to picture what you might have to save to make it to the reset date. Also, I've had the reset date extend over eleven days into the next month. I thought that since I had the data from last month it was feeding off that but nooo, after many reinstalls, the meter started over with me 12.4 gigs in the red. It took a lot of self control to stay off the 'net until the data caught up. I'm not entirely trusting of the system after all the strange errors. By coincidence, right this minute my graph tells me I have 49.4 service and 49.7 bonus. Data tokens are correct though. It will correct itself in a bit. I've already had two home tech call in the last two months so some things I've learned to live with.

 

At any rate, thank you for your advice.

I know this is aged but figured I'd attract the folks I troubled before. Yes, I did finally figure out the history and the meter. It misbehaved until a reboot and has been fine ever since. The problem, or question, is 'Is there any real time tracking of the data used from 8am to 2am? I had a Windows update that started automatically that I couldn't stop. At the same time, Playstation was downloading something, not quite sure what it was. And way, there was no way to tell the damage that had been done until the next 24 period, correct? What is distressing is that these two downloads used 17.7 gigs which I didn't find out until the next morning. This isn't a minor issue, at least to me. I used the more or less real time hours versus data used with the old meter. 

 

Today is the 24th. What the Usage History gives me when the curser is on the 24th is data used the 23rd. With the curser on the 24th, it shows the data used on the 23rd and does not update until midnight. Is this correct? Nothing I'm missing? I also loaded the useage page associated with the community page and that doesn't update either. There is no way to find out you are going to exceed your data useage until you are already in trouble, right, wrong? It looks like a data tracking system that only needs checked once every 24 hours since it doesn't update until then. Any one else at issue with this?

GabeU
Distinguished Professor IV

@dfbeck

 

When you hover your pointer over the 24th and it shows that date above the graph, the data given is for the 24th, though I believe it's only through the last complete hour, so whatever you've done during the current hour won't be added to the total for today until the next hour starts.  For me it's presently 9:32PM, and it's only showing the data usage through 8:59PM.      

 

 

Screenshot (3).jpg


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
C0RR0SIVE
Associate Professor

@GabeU

 

The History in the Usage Meter only loads one time, that's when the meter first opens.  It wont auto-refresh the data till I think the next day.

GabeU
Distinguished Professor IV

@C0RR0SIVE

 

I've been online since about 5PM and checked the meter shortly after starting.  The usage tally is correct through 8:59PM.    I'll check again in fifteen minutes, when the hour changes.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

Indeed, the history loads only the first time it's run for the day - one of my recommendations was to use current data from the Usage 'tab' to update the current day's data in the History 'tab'. My prototype does this now, but doesn't update the download/upload amounts because that split is not tracked during the day.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
GabeU
Distinguished Professor IV

@MarkJFine

 

Do you mean the first time one checks the history?  

 

Edit.  My online usage just went up to 247.9MB.  Five minutes ago it was still reflecting what the meter was.  

 

 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro