Remote login to weekend home? Devices offline.

[dlc1265]

I have had service for about 3 weeks at my weekend home.  I have already had the moden replaced , last weekend. I am now unable to connect remotely to my Nest thermostat, It has been offline for 3 days.  Is there a way to log into my moden/router remotely?  With only a 30 day warranty on the modem and on average of 6 days a month being there, I have little confidence if I cannot see what is going on.  The service is horrible, and I will not be there for 2 weeks to check on it or run speed tests.  All I have is phone speedtest (2.85 Mbps) from last weekend.  Any ideas? Thanks

[Hardy]

Hello Dave,

Thank you for reaching out to us! I am sorry to hear about the issues with your Nest thermostat. I have run some diagnostics, and and I did not see any issues on my end. Though, I did make some adjustments to the modem for you, and I also rebooted the system from my end. Please let me know if you need further assistance. Thank you.

[dlc1265]

Thank you. Whatever you did seem to have worked! I hope to go back up this weekend and run some speed tests. Thanks again!

[Hardy]

dlc1265,

No Problem at all. Please let me know if you ever have any further questions or concerns. Thank you!

[dlc1265]

Just curious, what did you do?  Would you expect it to increase my download speeds?  Thanks for your help!

[Hardy]

dlc1265,

I reset the web acceleration, reset the connection between the server and the client, re-ranged your signal, and cleared the DNS cache. This is almost like clearing history and resetting the system. 

[dlc1265]

Thank you!

[Hardy]

dlc1265,

You are welcome!

*Felicia*