I rwad a thread on how a HN tech support staff was able to remotely reset a customer's modum at their vacation home. I'm hoping a tech person can do the same for me. We have a similar issue. Our security cameras went offline last night. In the thread I read Amanda from HN was able to fix the issue from her end. Can anyone help out please?
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Honestly, I don't know..I know that when a community member or moderator is tagged, that person receives a notification (via email and/or the community) so I'm sure that either @Liz or @Amanda upon receiving such notification will stop by and assist you...but I would give it at least till the end of the day, if not tomorrow.
By tagging the mods, I'm merely indicating to them that your issue will probably need their intervention and help more so than anything we, as customers, can help with.
Good morning Imbert,
Thanks for the clarification. What I'll do is set up the dispatch, but not schedule an appointment. Your assigned dealer will instead reach out to you to work out a time frame for the site visit.