I requested a new company do the repair and they have complied. I also filed to have my account credited some since I've had to drive out there only to have him cancel or not have the equipment necessary to make the repair. As I said, each trip there is roughly $30 in gas and many hours out of my day. Thanks Liz.
Thanks, I'll send this over to installations as well. They are already looking into your original tech, thank you again for bringing this to our attention.
Good Morning, I wanted to give you the follow up on my satellite repair. The new tech from DCS arrived on time and was an absolute professional. After careful evaluation of the satellite dish and it's components he determined their was a number of issues, most of which were caused at the time our satellite was installed. According to the tech, the original installer from PT didn't properly secure the fittings and failed to add dialectic grease which eventually caused the fitting to corrode. The dish was also not in the line of site and was connected to Jupiter 19, instead of Jupiter 17. At this time, I'm requesting that we get a significant credit to our account. From the moment it was installed it was done incorrect, poorly, thus affecting out service. Furthermore, I took 2 trips up to the cabin. The first time he failed to show and the second time they could not diagnose the issue. DCS diagnosed the issue right away and fixed it. I would a manager to give me a call regarding this issue. It's completely unacceptable and unprofessional. I appreciate the help.
the original installer from PT didn't properly secure the fittings and failed to add dialectic grease which eventually caused the fitting to corrode.
Jeez. Using dielectric grease on outdoor coax fittings is installation 101 level stuff. SMH. That's awful. Glad you got a much better installer this time.
Yes, thank you for your valuable feedback, I made sure to send this to our installations department so they may take appropriate action in preventing this from happening again. We appreciate you taking the time to share your experience so we can improve. I've sent you a PM to further address your concerns.