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Reocurring issue with Social club app for GTA 5

Sophomore

Reocurring issue with Social club app for GTA 5

It worked for almost 2 weeks then here we go again. A game I installed requires a connection to Rockstar social club. When I launch it it keeps timing out. There was an issue with this in the past on Hughes end but they fixed it with some kind of certificate. Can you fix this again? Rockstar automated emailed me and suggested that they were being blocked by Hughesnet. Please fix me.
45 REPLIES 45
Moderator

Re: Reocurring issue with Social club app for GTA 5

Hi Bob

Judging by your past post, we didn't actually do anything on our end, it just started working https://community.myhughesnet.com/hughesnet/topics/i-cannot-connect-to-rockstar-social-club-with-gra...

I am not sure what else to recommend except to answer the questions Liz had initially asked you.

Thanks
Amanda
Sophomore

Re: Reocurring issue with Social club app for GTA 5

Nothing has changed. Just will not connect with Hughes. I will take my pc to my sons again tonight again to see if it connects with his internet. This is getting old.


Highlighted
Moderator
Moderator

Re: Reocurring issue with Social club app for GTA 5

Hi Bob,

Like last time, the issue may just clear up on its own; I suggest waiting a bit. We didn't do anything the last time this happened, perhaps the RSC end made a change which resulted in temporarily limiting your access. I can say with certainty that we do not block access to any sites.

The questions Amanda refer to are as follows:

Does disabling Web Acceleration make a difference? (Enter 92.168.0.1 in your browser then follow the steps here to find where to toggle Web Acceleration:https://community.myhughesnet.com/hughesnet/topics/can_i_enable_disable_my_web_acceleration_myself)

If on computer, does this happen in different browsers?

Does this happen on both computer and console?

Does this happen on a non-HughesNet connection?

Does this happen even after clearing your browser cache? (How-to here: refreshyourcache.com)

Does powercycling your modem make a difference? (Unplug the HughesNet modem's power cord from the brick for 30 seconds before replugging.)

Does this happen even when directly connected to the HughesNet modem?

Does power cycling your router make a difference?

Does power cycling your computer make a difference?

Your cooperation, patience, and understanding are greatly appreciated so that we can address your concerns.

Thanks,
Liz

Thanks,
Liz

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Sophomore

Re: Reocurring issue with Social club app for GTA 5

Well It worked on my sons internet perfectly. We brought my pc back home and plugged directly into Hughes modem so we could take router issue out of the picture and it would not connect, proving the issue is on Hughes side.
Sophomore

Re: Reocurring issue with Social club app for GTA 5

still not working.


Distinguished Professor III

Re: Reocurring issue with Social club app for GTA 5

It's possible that it has something to do with the latency.  There is a site at which I can't adjust a profile when using Hughesnet, but I can both with a friend's cable internet and even if I dial in using my folk's AOL sign on.  For some reason it won't work with Hughesnet, and after everything I've tried, including talking to the support staff at the site, I can't get it to work.  And, of course, if it is due to latency, there's nothing that can fix it, unfortunately.

The site/service you are trying to access may be very sensitive to latency issues.  I don't know that this is the cause of the problem, but rather just a possibility.  If there is any way you can contact the site/service you may want to ask if high latency could cause a problem.  The latency with satellite internet is about 20 times higher than cable or fiber.   

Good luck.


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Sophomore

Re: Reocurring issue with Social club app for GTA 5

That's all good but this game has worked great in the past .I have over 300 hours in it along with other Rockstar games that use the same social club app. BTW they are not connecting either.


Moderator
Moderator

Re: Reocurring issue with Social club app for GTA 5

Good morning Bob,

I ran remote diagnostics on your site to make sure the HughesNet equipment is functioning properly and all looks good. I do see that currently your Web Acceleration is off. 

So with Web Acceleration off, you cannot connect to RSC, correct?

Can you connect to RSC with Web Acceleration on?

-Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Sophomore

Re: Reocurring issue with Social club app for GTA 5

Yes I have tried it both ways and cant connect either way. I normally keep it off because my web browsing is snappier.