Please describe the issue you are experiencing.
You have cable available? Why did you choose satellite internet instead?
OMG so I’m half way 30 minuets of Wait time and am disconnected and man helping does not call back. I need to start over again? Bologna!!!! I hate this service I would rather use unlimited data on phone and get and pay the cable company same 122 I’m paying for frustrating nothingness. Help fix this or refund every dime for crap equipment.
So your problem is disappearing data, not speed, right? I've never used a Roku but used to use Chromecast. NOT anymore! For a year, I couldn't figure out what was eating my data when I never used to come close to using it all (now I use it all doing speed tests ). Found out the hard way that Chromecast uses >15MB/HOUR even if it and the TV are off. If Roku does the same, that's a big part of your data. Have you totally disconnected your router overnight and checked the usage the next morning to see if any data has been used? Compare the number before turning it off and in the morning.
Do you possibly have a satellite TV receiver connected to the HughesNet service, like a DirecTV Genie or a Dish Network Hopper?
Though the sales reps certainly try to make a sale like any other sales rep, they can only make an educated guess as to how much data someone may use. Keep in mind that streaming, depending on the definition it's done in, can use a LOT of data. Going off of Netflix's estimates, streaming in Low Def uses about 350MB per hour, Standard Def about 700MB per hour, and Hi Def about 3GB per hour. Roku may be similar, though I don't know, as I don't have it.