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Repeatedly losing network connection

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Freshman

Repeatedly losing network connection

I have been trying for days to download the Big Sur version of the Apple OS without success. After some time, (this morning I was able to get 10 Gigs of the 12G downloaded) I get an error message that the network connection was lost. This has happened regardless of time of day or night, ususlly I get much less downloaded.I have run through an enormous amount of data trying to get this update. I am fairly sure this is a HughesNet issue as other downloads from other sources go normally. I would appreciate some input or help here, also, if you would like to restore some data (I saw my "Bonus" date drop from 22% to 12% this morning) that would be appreciated and appropriate.

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Freshman

Re: Repeatedly losing network connection

So, I posted this issue on the Apple support community site, and got helpful answers in just a day. I was able to set up a wired connection, took about 12-14 hours, but the download finished. Nothing to do with Century Link.

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16 REPLIES 16
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Distinguished Professor III

Re: Repeatedly losing network connection

Where are you getting the error? Is it on the Apple device? 

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Associate Professor

Re: Repeatedly losing network connection

It's happening in the Mac Store application in macOS. I had something similar trying to update an iPad to 14.2 where it stuttered and stalled on just 714MB - took several hours. When it fininshed and started the 'prepare' phase, it said the download failed, then told me the update will now be 3.56GB instead of the original 714MB. #Fun

 

Pretty sure this is a combination of SSL errors, routing problems, as well as the usual gapping problems at the provider (CenturyLink) causing timeouts.

 

There have also been problems with the routes to Microsoft update servers. I finally was able to successfully update my Win10 VM to Oct 2020 today. There were real problems with sub-100kB links to update.microsoft.com. Again, pretty sure this is mostly caused by CL.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Distinguished Professor III

Re: Repeatedly losing network connection

@MarkJFine , this is why I asked where the OP is getting the error messages -- the network is actually working, but the pathways are clogged or slow, and Apple (and now Windows) interprets this as there being no network connection, when in fact there is one.

CL is doing a number on updates, it seems.  I have to go elsewhere for my Apple and Windows updates, as they no longer work reliably from home. 

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Associate Professor

Re: Repeatedly losing network connection

Yup. It's a mess right now.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Distinguished Professor III

Re: Repeatedly losing network connection

@MarkJFine , have you seen an increase in errors by Century Link? 

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Associate Professor

Re: Repeatedly losing network connection

@maratsade

Not today, specifically, but saw things going south Wednesday and thru Saturday. Yesterday and today seem fairly ok.

 

Edit: Thinking this through, it could have been the combination of Big Sur, iOS/iPadOS 14.2, and several apps (GarageBand, Xcode, iMovie, iWorks apps) all being released, as well as a new composite Win10 update, immediately followed by Oct 2020 being released - all at the same time on Wednesday.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Distinguished Professor III

Re: Repeatedly losing network connection

I haven't downloaded Big Sur; but had a lot of issues downloading the updates for Pages, Numbers, and other apps.  And the Windows update was a mess. 

 

I think that the gist of the matter is, it's not an issue with HughesNet's network.  Upsetting as it is to use so much data over issues outside the network, I think one should not expect free data for this, as it's not on HN's side.  Hopefully the OP will find alternative ways to download these apps. 

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Associate Professor

Re: Repeatedly losing network connection

I can download Big Sur, but I wouldn't be able to install it. Last supported model is a late-2013 Pro and mine is an early-2013. The thing that ticks me off is GarageBand requires Big Sur (v11.0), keeps wanting to update my current version, and hiding it in the App Store does nothing. So I'm going to have an annoying red dot on my App Store in perpetuity.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Distinguished Professor III

Re: Repeatedly losing network connection

I think my Mac is a 2014 model; still not sure if I'm going to download Big Sur any time soon. I guess I'll have to delete Garage Band.