The problem may very well be your HT2000W modem, from the sound of it. Unfortunately, the reps here won't be back on until Monday. When they're back they'll likely want to run remote diagnostics on your HughesNet equipment, so please be sure to leave your modem plugged in during the day for them to be able to do so.
They also may need to get some personal info, such as account number or phone number, in order to locate your HughesNet account, but if they do they'll ask for it to be sent via private message, for which they normally provide a link.
With this said, if you'd rather not wait until Monday you can call HughesNet tech support at 866-347-3292. However, if you are able to wait, I recommend letting the HughesNet reps here help you. If it is the modem they should be able to get a replacement out to you pretty quickly. 🙂
I see it's your first time here, thanks for posting and welcome to the Community! We'd love to get to the bottom of this for you. As GabeU stated, we'll need a phone number attached to the account or your account number itself, which will help us take a look into this. Please send me the private message at this link!