The HughesNet reps on the site are not here on weekends, so it will be sometime next week when they see your post, and if your sales call is still available, they will review it. The review process can take up to 7 business days, but they will be in touch with you.
Just curious: Why suddenly believe the rep when he says you're out of data, when you feel you've been lied to about everything else?
To be honest, the answer to your question is "it can't". You may have been out of data when you unplugged it. The totals in the system don't get updated unless the modem is powered and connected to the satellite network. What's in the system now is what you left it with in July and it's been flatlined ever since.
And of course the majority of my post was cut out.
The system has been a bit "glitchy" lately, arbitrarily bleeping things out that shouldn't be.
Please keep in mind that only your original sales call, as in the one in which you agreed to the service, can be reviewed. Also, sales calls are only saved for three or four months, so if it was no more than three or four months ago, it should be available for that review.
Thank you for reaching out to us. I am sorry to hear you believe you were misled. I will investigate the sales call and send a private message with the results. As maratsade stated, this investigation can take up to a full business week to be completed if the call is still available. Thank you for your patience in advance.
Thank you for your patience while this call was being reviewed. I have private messaged you the results. Please refer there for information.