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Resolution for Connecting to Certain Websites / Xbox Connectivity (Gen 5)

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Moderator
Moderator

Resolution for Connecting to Certain Websites / Xbox Connectivity (Gen 5)

Hello,

 

If you’re unable to access secured websites (URLs starting with “https”) or have gaming console online connection issues, our engineers have identified the root cause. The resolution is to disable UPnP (Universal Plug n’ Play) in the HughesNet WiFi modem settings, then rebooting. This applies to HT2000w WiFi modem users on Gen 5. Please follow the steps below:

 

1. Go to www.systemcontrolcenter.com

 

2. Click on WiFi Settings

SCC01-wifi.png

 

3. Log into your WiFi Settings page

WiFi01.PNG

 

4. Click on Administration

 WiFi02-admin.png

5. Click on UPNP

WiFi03-upnp.png

 

6. Uncheck the box next to UPnP function

WiFi04-upnp.png

 

7. Click on SAVE SETTINGS

WiFi04-upnpsave.png

8. Click on Reboot

WiFi05-reboota.png

9. Click on Reboot

WiFi05-rebootb.png

 

If you still have additional concerns after following these steps, please start a new thread if you don't already have your own in the community.

Thanks,
Liz

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