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Ridiculously Slow Speed

New Member

Ridiculously Slow Speed

So, I've been putsing around on this community since I got my glorious Hughes Net internet installed. Glorious of course in the most sarcastic terms. I haven't experienced such slow speeds since 1996 and that's pretty horrible. Below I will post my speed test results as I've seen suggested a few thousand times. If there isn't a way to boost this with some trick can somebody please tell me how much I have to pay Hughes Net to get even mediocre speeds? I don't need more gigabytes, I just want to be able to surf the internet while I'm still young.

https://testmy.net/db/eaWfl67yo
3 REPLIES 3
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Distinguished Professor IV

Re: Ridiculously Slow Speed

@MarkHalse

 

For the reps to be able to help with your speed issues, they'll need some speed tests to be run at testmy.net, but they need to be run using a specific protocol.  Below is the protocol for the tests.  As stated in the instructions, the reps are on M-F, so the weekend will give you a chance to get some tests in before they're back on Monday.  

 

---------------------------------------------------------

 

To help the HughesNet Customer Service Reps get a head start on your speed concerns you should create a testmy.net account and, while signed into that account, perform 3-5 tests during different parts of the day, then share the account results link with us here.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi while the speed tests are being performed
-use the 25MB size download test file 

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

 

If you are unaware of how to disable the WiFi in the HT2000W, please see "How do I manage my built in WiFi modem?" in this PDF.  Make sure to click "Save Settings" after unchecking SSID Enable for each radio individually, as unchecking all four, then clicking "Save Settings", will not hold the settings.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator

Re: Ridiculously Slow Speed

Hi Mark,

 

Just checking in - GabeU provided the essential first steps to getting your case started and help us determine what needs to be done to fix performance issues. Looking forward to your reply

 

Thank you,

Amanda

Moderator

Re: Ridiculously Slow Speed

Hi Mark,

  It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

Thank you,

Amanda