OK, thank you so much for the clarification. I've noted that after you get to the login screen for the Voice self-care page and try to log in, you always see that error.
After purchasing the Voice service, I see you ported your number last July. That process is initiated within the self-care page. Do you recall using a different set of credentials to access the self-care page last summer?
One would have to register separately for the web-self care page in order to log in, and this log in info may be different from what you use to log into the HughesNet support center. Perhaps you can try clicking the Logout link then the Forgot my Password link on the login page. I see that your HughesNet address is listed as your login email, so we know that at least. Please let me know how it goes.
This is also being investigated by the VOIP admins now, I will post back once I have any updates to share.
Thanks,
Liz
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