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Router problem

Liz
Moderator
Moderator

Re: Router problem

Hi again ecoalex,

 

I was discussing your case with an engineer and he checked on our side to make sure there wasn't something happening: no alarms, just some bad weather for your area yesterday. However, after digging further into the devices experiencing the high delay, I realize these Dell models, the Optiflex 790, are 10 years old. Considering that both of these Dells are showing high delays, I'm inclined to think that their NICs (network interface card) are the root cause, especially if only the Dells are the only devices experiencing these disconnects.

 

I'd look into replacing the NICs or upgrading your PCs. 

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

ecoalex2
Tutor

Re: Router problem

Thanks Liz Smiley Happy I only started having the connectivity problem in the 2 weeks. I have been using these computers for months before with no problems. Something has changed. I had problems a few months before as did some others in my beam. The problem was on your side. I'm inclined to think this is the case again, as it only recently began.. I have used old Dells with no problems. I did upgrade to newer versions,they worked well until only 2 weeks ago. I hope this can be resolved. Thanks
Liz
Moderator
Moderator

Re: Router problem

As I mentioned before, the engineer saw nothing on our side indicating any issues. The device names I'm seeing with the high delay notification are labeled "Optiflex 790", are they not the Dell Optiflex 790 model? While the PC may be newly acquired, the model is still old, and I'm concerned with the NIC in those PCs. If hesitant to replace the whole PC, try just updating the NIC to see if that makes a difference.

 

You can also try changing the wifi channel; perhaps put each PC on different channels, just be sure to pick from either channel 1, 6, or 11.

 

You should be able to pick channels from the advanced settings in the wifi settings menu. For reference this shows how to access your wifi settings.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

ecoalex2
Tutor

Re: Router problem

Thanks Liz , I will keep this post and page on changing the wifi settings. I did find the page ,but was stopped by the administration login , now I have the password. I still maintain, no problem until recently. Both Dells worked well for many months until now. Using Linux Mint 20 also , I know Mint functions well with older computers, one reason I use Linux. Thanks for your help and suggestions as always, you're the bestest! Smiley Happy