I see it's your first post here, so welcome to the community! We can help address your concerns, but first, I would like to make sure you're on the latest equipment. I see you have our HT1000, but I would like to send you a complimentary HT1100. Since you've purchased your equipment, don't worry about returning your HT1000. When you've swapped modems, please let me know how it goes; we can troubleshoot further if necessary. If that's the case, to help us address your speed concerns, please connect your computer directly to the modem and run some speed tests for us to evaluate. Please run a set of 5 speed tests 3 times over the course of a 24 hour period for us to properly evaluate your speeds.
Your patience and cooperation is appreciated, and we look forward to hearing back from you.
It's been two weeks since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.