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SLOW SPEEDS AGAIN!!!!!!!!!!!!!!!!!!

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New Member

Re: SLOW SPEEDS AGAIN!!!!!!!!!!!!!!!!!!

I'm sorry I thought you worked for Hughes!  This is the same stuff they keep telling me and of course I'm very angry with them. I apologize. :-)
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New Member

Re: SLOW SPEEDS AGAIN!!!!!!!!!!!!!!!!!!

I set up a testmy.net account.  I still get very close to what I get when doing the speed test on Hughes.  I only posted the one as it was the only one I could get. This past Saturday morning around 5 am during the free time I check and got 17963. At 8:30 am 3 hours later speed dropped to 5012 and by 9 am 1340. These are "not" normal speeds. I check different hours of the day. 
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New Member

Re: SLOW SPEEDS AGAIN!!!!!!!!!!!!!!!!!!

Amanda, can  you please have engineering look into this?  Also, Roger at Corporate has been my rep for the last two months trying to help get this fixed. He and Daniel and Eddie at Corporate advised a couple of months ago there was a problem verfied by the engineers. It should be noted on my account. Robert
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Distinguished Professor IV

Re: SLOW SPEEDS AGAIN!!!!!!!!!!!!!!!!!!

Setting up the testmy.net account isn't to get different results. It's to be able to have a record of test results that are easily accessible by those who can help.  Also, 8:30am and 9:am are right in the middle of a peak period, and 5am is not.  I would bet that within an hour or so those speeds would be right back up to higher speeds.  Generally speaking, I've found that the peak periods are from around 6am to 9:30am or so, and 5pm to about 10:30pm or so. 

Now, with the testmy.net account set up, it will keep a record of all of the tests you do with them and they will be much more accessible by anyone that can help.  I would do my tests at the testmy.net sight now, though you can still do them at Hughesnet if you want to (though there is no reason to do both).  Hughesnet accepts tests from testmy.net, and is the only other site besides their own that they recommend for the speed tests.  Also, always do your download tests using the 12MB size at testmy.net.       

Try to do some tests at varying parts of the day for a few days and then take a look at what you have.  I know you can't do them while you work, and no one would expect you to. 

Did you look at my tests and notice the slowdown during peak periods?  I go from 20MB down to 1.5MB during peak hours sometimes. 


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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Distinguished Professor IV

Re: SLOW SPEEDS AGAIN!!!!!!!!!!!!!!!!!!

Robert, just take notice that she wants you to do the tests at the testmy.net site.  Make sure you are signed in when you do them, and use the 12MB tests like she said. 


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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Moderator

Re: SLOW SPEEDS AGAIN!!!!!!!!!!!!!!!!!!

Hi Robert

Do you have a link to your testmy.net account? It is very important we get those results if this case has to go to engineering. Be sure the tests run are the Manual 12MB test. 

Thanks
Amanda
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New Member

Re: SLOW SPEEDS AGAIN!!!!!!!!!!!!!!!!!!

Amanda, yes I do. I will run again tonight when I get home but UNDERSTAND this uses up my data so I want my data replaced!
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Moderator

Re: SLOW SPEEDS AGAIN!!!!!!!!!!!!!!!!!!

Hi Robert

I sure am aware of this. I'll be sure we compensate you with tokens after you've completed the troubleshooting.

Thanks
Amanda
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New Member

Re: SLOW SPEEDS AGAIN!!!!!!!!!!!!!!!!!!

Okay here are some and I'll run more for tonight.

Fri Feb 26 2016 @ 4:32:10 pmDallas TX Home USarrow1.1 MB1.3 Mbps 162 kB/s661812693342Hughes Network history9Evnp7GwIshare historyFri Feb 26 2016 @ 4:31:55 pmDallas TX Home USarrow30.8 MB13.63 Mbps 1.7 MB/s661812693342Hughes Network historyG7g3ciMFOshare historyThu Feb 25 2016 @ 8:16:09 pmDallas TX Homearrow752 kB631 Kbps 79 kB/s6618126806995Hughes Network historyKoeRN6sZ4share historyThu Feb 25 2016 @ 8:15:47 pmDallas TX Homearrow19 MB9.06 Mbps 1.13 MB/s6618126806995Hughes Network historyzFohDtG~6share historyWed Feb 24 2016 @ 8:50:05 pmDallas TX Homearrow824 kB487 Kbps 61 kB/s6618126715474Hughes Network historymlgefCaZGshare historyWed Feb 24 2016 @ 8:49:42 pmDallas TX Homearrow4.2 MB1.82 Mbps 227 kB/s6618126807362Hughes Network historyNJY6SZcv9share historyMon Feb 22 2016 @ 7:51:36 pmDallas TX Homearrow256 kB362 Kbps 45 kB/s6618126711806Hughes Network history5k6hlsorCshare historyMon Feb 22 2016 @ 7:51:27 pmDallas TX Homearrow1.3 MB626 Kbps 78 kB/s6618126711806Hughes Network history_~316qLJ2share historySat Feb 20 2016 @ 8:05:04 pmDallas TX Homearrow256 kB345 Kbps 43 kB/s6618126709146Hughes Network historyoQh9FqJDYshare historySat Feb 20 2016 @ 8:04:55 pmDallas TX Homearrow6.3 MB4.88 Mbps 609 kB/s661812677019Hughes Network history25xp~FjbEshare historyThu Feb 18 2016 @ 8:04:57 pmDallas TX Homearrow640 kB737 Kbps 92 kB/s661812677019Hughes Network history
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Distinguished Professor IV

Re: SLOW SPEEDS AGAIN!!!!!!!!!!!!!!!!!!

Robert, could you post your results URL from testmy.net rather than all of that above.  If signed in, click on "Results" and the URL will look something like this...

http://testmy.net/quickstats/Gabe1972

Posting the URL will make it much easier to read your speeds instead of trying to decipher what is above. 

Or, you can take a shot of the screen with the results and post the picture. 

Or, you could just give the name after the forward slant after quickstats in the URL and we can get to it that way. 

Any of the three would be fine, but the URL is preferred. 


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit