Setting up the testmy.net account isn't to get different results. It's to be able to have a record of test results that are easily accessible by those who can help. Also, 8:30am and 9:am are right in the middle of a peak period, and 5am is not. I would bet that within an hour or so those speeds would be right back up to higher speeds. Generally speaking, I've found that the peak periods are from around 6am to 9:30am or so, and 5pm to about 10:30pm or so.
Now, with the testmy.net account set up, it will keep a record of all of the tests you do with them and they will be much more accessible by anyone that can help. I would do my tests at the testmy.net sight now, though you can still do them at Hughesnet if you want to (though there is no reason to do both). Hughesnet accepts tests from testmy.net, and is the only other site besides their own that they recommend for the speed tests. Also, always do your download tests using the 12MB size at testmy.net.
Try to do some tests at varying parts of the day for a few days and then take a look at what you have. I know you can't do them while you work, and no one would expect you to.
Did you look at my tests and notice the slowdown during peak periods? I go from 20MB down to 1.5MB during peak hours sometimes.
Robert, just take notice that she wants you to do the tests at the testmy.net site. Make sure you are signed in when you do them, and use the 12MB tests like she said.
Robert, could you post your results URL from testmy.net rather than all of that above. If signed in, click on "Results" and the URL will look something like this...
Posting the URL will make it much easier to read your speeds instead of trying to decipher what is above.
Or, you can take a shot of the screen with the results and post the picture.
Or, you could just give the name after the forward slant after quickstats in the URL and we can get to it that way.
Any of the three would be fine, but the URL is preferred.