My download speeds (less than 2mbs) have been well below the norm for over a month.
After exhaustive testing & site visit by a technician I was informed by Hughes the problem is due to their equipment and that the whole area I live in is impacted.
I was offered an opportunity to cancel Hughes Satellite or accept a $30 discount on services for 6 months.
I accepted the discount, but have yet to receive status on efforts to correct the problem.
I do not feel the $30 discount is worth waiting 6 months to find a correction has not been addressed!
Standing by in Northeast Tennessee
The Hughesnet staff on this site is usually on M-F, from 9 am to 5 pm or a bit later. Please give them some time to look into what's going on and get back to you. They usually respond fairly quickly.
kpclemente wrote:My download speeds (less than 2mbs) have been well below the norm for over a month.
After exhaustive testing & site visit by a technician I was informed by Hughes the problem is due to their equipment and that the whole area I live in is impacted.
Good morning kpclemente,
I see it's your first post here, so welcome to the community! I pulled up your account to have a look at your account, and I just wanted to note that the discount you were given is a $30 x 6 month discount; meaning you will get $30 off your monthly bill, every month for 6 months; it's not a single discount of $30.
Regarding your concerns please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with some details.
Your patience and understanding are much appreciated.