Sorry to hear of your experience. If you don't mind running some speed tests for us to evaluate, we'll be able to better assist you. Head over to www.testmy.net. Run some speed tests throughout the day. Use 12 MB manual tests for download and 2 MB manual tests for upload. Then post your results here. Hope to hear from you soon.
thats all hughes ask for is all the tests then give you a conf# for them to call you back. The services is terrible. Sorry but thats been my experience with hughes. will prolly delete this service not in contract anymore and do without internet services until they lay cable in my area and will save money there rates are high and pay on time every month and get this kind of service from them is un fair to consumers guys