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Sales Person Sold me a Bill of Goods!

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New Member

Sales Person Sold me a Bill of Goods!

When I signed up for hughesnet in January 2014, the sales person on the phone told me my data would be 20 GB per month. He also told me that the only thing that would affect that data usage was streaming. One event I watched two 30 minute shows on netflix and my data usage went from 98% to 84%. Last night I watched one movie and it went from 82% to 46%. WTF! If other internet usage doesn't affect the data usage, then what is going on? I am not happy about this.
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Moderator
Moderator

Re: Sales Person Sold me a Bill of Goods!

Hi Holly,

I see it's your first post here, so welcome to the community and thanks for posting! We were able to pull up your account based on your community profile, so we can request your sales call for review.

Any internet activity counts towards your data allowance, data streaming (watching Netflix for example), can quickly use up your allowance.

Keep in mind there are countless factors that can use your data:

- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.

- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:
https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook
or adjusting your Netflix playback quality to SD:
https://help.netflix.com/en/node/87

To help you monitor your data usage and other performance metrics, we’ve gathered resources for you here, which also includes community
recommendations: http://community.myhughesnet.com/hughesnet/topics/track_your_usage_performance_speeds_and_view_tips_....

The most important tool to download is the Status Meter, available in the Customer Support Center, so download that if you haven’t already:
supportcenter.myhughesnet.com

Let us know if you have any additional questions, we're happy to address them for you.

Thanks,
Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

9 REPLIES 9
New Member

Re: Sales Person Sold me a Bill of Goods!

I think I know what you mean, I'm not sure about Hughes either.  I'm still learning their system
Moderator
Moderator

Re: Sales Person Sold me a Bill of Goods!

Hi Holly,

I see it's your first post here, so welcome to the community and thanks for posting! We were able to pull up your account based on your community profile, so we can request your sales call for review.

Any internet activity counts towards your data allowance, data streaming (watching Netflix for example), can quickly use up your allowance.

Keep in mind there are countless factors that can use your data:

- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.

- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:
https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook
or adjusting your Netflix playback quality to SD:
https://help.netflix.com/en/node/87

To help you monitor your data usage and other performance metrics, we’ve gathered resources for you here, which also includes community
recommendations: http://community.myhughesnet.com/hughesnet/topics/track_your_usage_performance_speeds_and_view_tips_....

The most important tool to download is the Status Meter, available in the Customer Support Center, so download that if you haven’t already:
supportcenter.myhughesnet.com

Let us know if you have any additional questions, we're happy to address them for you.

Thanks,
Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Moderator
Moderator

Re: Sales Person Sold me a Bill of Goods!

Hi Ruth,

Welcome to the community! It is a good idea to learn how to manage your data so you don't exceed your allowance. The post below for Holly has a lot of tips you should check out. If you have additional questions, feel free to start your own post so we can focus on addressing your concerns.

Thanks,
Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

New Member

Re: Sales Person Sold me a Bill of Goods!

Yes, I have the status meter and I know all devices will do automatic updates, but the truth is, that your sales people should not say to new customers that the only thing that uses up data is streaming. Also, they told me I would have 20 GB but I only have 10. It's just not enough for what HN charges. I would never refer anyone to hughesnet.
Tutor

Re: Sales Person Sold me a Bill of Goods!

Holly, sales calls are recorded and the mods can go back and listen to your call to see what the salesperson told you. If they find that you were told the things you were I am sure they will make it right.
Honorary Alumnus

Re: Sales Person Sold me a Bill of Goods!

Holly & Ruth,

A number of long term Hughesnet users have written a series of FAQ's, How-To's and general information articles pertaining to the confusing number of Hughes systems and plan levels with in those systems.

They are posted here:

 http://www.ricksyakshack.com/view_forum.php?id=73

Different systems are defined broadly by which modem you have and if you get your data refilled Daily (HN9000 modem "legacy"), Monthly (HN9000 "Gen4 wannbe Connect and Connect Pro), Monthly (HT1000/1100 true Gen4) or, believe it or not a Daily plan with an Hourly Drip refill (DW6000/HN7000s legacy plans)

Each of those "systems" have various plan levels available and the "rules" can be applied somewhat differently.

It really can be hard at times to glean useful info just by browsing threads here on the forum if you aren't aware of the system being discussed.

Having said that and assuming a Gen4 system, I strongly suggest:

Tools:

http://www.ricksyakshack.com/view_topic.php?id=9361&forum_id=73


Platforms and plans:

http://www.ricksyakshack.com/view_topic.php?id=8945&forum_id=73


The Modems SCC (system control center)(HT1000/1100 modems):

http://www.ricksyakshack.com/view_topic.php?id=9263&forum_id=73


Tokens:

http://www.ricksyakshack.com/view_topic.php?id=9561&forum_id=73


These were written from the perspective of a user. I have been a Hughes subscriber for about 11 yrs and three of the above noted systems.

You do not need to register or "join" the Shack to read the FAQ's, only to post there.

If you have any questions feel free to post either on the Shack or here and I'm sure that many of our experienced members will do their best to help out, in addition to or in the event of, the absence of the Hughes Employees.







New Member

Re: Sales Person Sold me a Bill of Goods!

So what up sale technique is on the list for such an in happy and deceived customer? Holly Ingram and Ruth Hanan do not need an up sale. Allow them to cancel without s cancellation fee.
New Member

Re: Sales Person Sold me a Bill of Goods!

They won't. I made the exact same request. I was charged $370 for cancelling due to deceptive business practices by their sales department.
New Member

Re: Sales Person Sold me a Bill of Goods!

All nicely said and done. You presented something to support an up sale in available plans and poor excuses for not getting the services promised. If the customer want to cancel then just let them without a huge fee. Your attempt to divert the true issue is deplorable. Shame on you.