We called in August to schedule installation for early September when we moved into our new home. My husband and I probably spent a good half hour + talking to the sales rep over the phone, making sure that Hughesnet would meet our needs as we needed reliable internet. We stated how many people in our household would be using, what devices, etc. and the rep assured us that the pro plan meets our needs, which absolutely does not. My intention was to call before the 30 day period was up, but unfortunately, my father was diagnosed with bone CANCER, so I decided that he was my priority over cancelling my service. I immediately left to travel out of state as he was critically ill. Once I able to leave my father after he was in stable condition (but is STILL in the hospital), I called Hughes.net to cancel (on my drive home - when I was able to start thinking about things I needed to do.) I explained my situation and was told that since I was 5 days past the 30 days, that I would be assessed the $400. RIDICULOUS!!!!!!! I begged and pleaded, and all I was offered was an apology and some tokens. I am flabbergasted that any company would be so callous to think that a policy would be enforced so stringently in such circumstances. I even asked if I could pay a smaller amount to cancel since I was only a few days late, and I was told no.
I feel cheated and misled by the first sales rep back in August, and now I feel like I am giving money to a company with no concern!!!!! Plus, I do not have the service I need.
