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Salesman lied to me repeatedly during sign up

New Poster

Salesman lied to me repeatedly during sign up

When I asked the salesman about how much data I would get per month, he told me it does not work that way. He claimed a 50$ plan would cover 1000 hours of connection, regardless of the amount of data. I pressed him about this and he continued to make this claim. Well of course that is not true, and I would have waited to sign up finding out my $50 gets me 10gb. I can't even download a modern game with that. I am furious. I want a log of this call. This is fraud.

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10 REPLIES 10
Professor

Re: Salesman lied to me repeatedly during sign up

This is something the Hughesnet mods here on the site can help you with, especially if your sales call is still available.They can pull the call, verify what was said and what level of expectation was set up, and then go from there. 

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

 

 

@AngryBearcat wrote:

When I asked the salesman about how much data I would get per month, he told me it does not work that way. He claimed a 50$ plan would cover 1000 hours of connection, regardless of the amount of data. I pressed him about this and he continued to make this claim. Well of course that is not true, and I would have waited to sign up finding out my $50 gets me 10gb. I can't even download a modern game with that. I am furious. I want a log of this call. This is fraud.


 

Highlighted
Alum

Re: Salesman lied to me repeatedly during sign up

Hello AngryBearcat, welcome to the community and thanks for posting! I sent in a request to have your Sales call reviewed. I will update you once I have received a response. 

 

Your cooperation and patience are appreciated.

-Brooke

New Poster

Re: Salesman lied to me repeatedly during sign up

Thank you Brooke. I would like a copy of the call. 

Alum

Re: Salesman lied to me repeatedly during sign up

I can understand that, however it goes against company policy to redistribute the calls. When a customer makes a request for a copy of the call, they will have to take the necessary legal steps in order to so.

 

I can assure you the call will be reviewed accordingly; this allows us to investigate for any misconduct with our Sales Representatives. 

-Brooke

New Poster

Re: Salesman lied to me repeatedly during sign up

I totally understand you we just had our's installed yesterday and we were told the same thing never once did they state their was a data limit my husband never would have okayed this.  We were lied to. I just registered my account and logged on to see my ususage and see we are all ready at 90% when only one movie has been playing since this moring. This is a joke. 

Assistant Professor

Re: Salesman lied to me repeatedly during sign up

@NateMargo2008

Your connection is not cut off when your high speed allowance is used up, it is only throttled down. Technically, there no data limits. Plus, if you just signed up yesterday, the usage is reset hourly and the allowance is waived in the first 20 days to allow the system to be 'shaken out' and ensure everything is working properly. All of this should have been spelled out in the welcome email that they send to new customers.

 

All this said, if you are having a technical problem, please create your own thread here so the admins can properly address them and possibly do a sales call review... not a joke.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
New Poster

Re: Salesman lied to me repeatedly during sign up

 

- When and how will I be notified when this call has been reviewed?

- Legal steps? Please clarify what legal steps I need to take to aqcuire a log of my sales call, or where I can find this information.

Professor

Re: Salesman lied to me repeatedly during sign up

They will notify you here on this community, either on this thread or via private message (PM).  Edit: They will notify you when they get a copy of the call (it comes from a different department).

 

The only time a copy might be obtained  would be if you decide to enter arbitration with Hughesnet regarding your issue(s), and the arbitrator requests a copy. You would not get the copy, the arbitrator would.   The arbitration procedure is outlined in the contract you signed (verbally) when you accepted becoming a Hughesnet subscriber. Section 5.2.   http://legal.hughes.com/SubAgree-03-16-17.cfm

 

@AngryBearcat wrote:

 

- When and how will I be notified when this call has been reviewed?

- Legal steps? Please clarify what legal steps I need to take to aqcuire a log of my sales call, or where I can find this information.


 

Assistant Professor

Re: Salesman lied to me repeatedly during sign up


@AngryBearcat wrote:

 

- When and how will I be notified when this call has been reviewed?

- Legal steps? Please clarify what legal steps I need to take to aqcuire a log of my sales call, or where I can find this information.


The legal steps are explained here: https://www.hg.org/legal-articles/acquiring-recorded-conversations-with-a-business-37956

 

HughesNet actually goes beyond what most companies will do without a subpoena. The mods here will have the call reviewed and work with the customer to resolve the issue based upon the findings. It can take 5 work days or more to get a reply.