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Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

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New Member

Re: Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

My Samsung Galaxy Tab 2 has this problem even with my yahoo account.  Generally a restart, will fix it. If the problem is more persistent, hard reset your device. Make sure to back all your data up. I have to do this to my brothers phone too. Its an android issue, that comes out of no where and then goes away sometimes.

Setting it for 15 minutes will also drain your battery life and use more data, both your wireless data and hughesnet data.
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Moderator

Re: Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

Sherri I am curious - does it not sync when you are only on the Hughes connection but if you switch to mobile data it works or does it not work no matter the internet youre using?
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New Member

Re: Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

It doesn't matter whether using mobile or wifi through hughes or other wifi.
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New Member

Re: Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

If that is the case, then it seems like your device(s) are having the issue and not your hughes connection.

What email app are you using to access your email?
Have you made sure the software and firmware are up to date? (including the OS)
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New Member

Re: Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

just the general email app that comes on our android phones
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New Member

Re: Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

and yes all software and firmware is up to date.  My husband's phone has done this since he bought it last year.
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Assistant Professor

Re: Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

Can try a different email app.
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Moderator

Re: Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

Hi Sherri
Can you try the steps from this website?

http://www.technobezz.com/fix-samsung-galaxy-s5-email-syncing-problem/

Amanda
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New Member

Re: Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

It has been working since I removed and re-added it yesterday.  When it happens again, I will try these methods.  Thank you.
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Moderator

Re: Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

Well I hope it doesn't happen again but if it does I'll be happy to lend you a hand Sherri

Thanks
Amanda