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Satellite position

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Distinguished Professor IV

Re: Satellite position

@tammigirl18 

 

Unfortunately, it looks like Liz and the rest of the HughesNet reps may be off today.  I'm not sure what their holiday schedule is, but it's possible that they won't be back until Thursday, so you may not receive a reply from one until then.  

 

A State Code of 0.0.0 means that your HughesNet equipment is operating properly.   Also, if 113 is your Satellite Receive Signal Strength, it's very good.  It's better than mine.  

 

Around the holidays there is often a slowdown due to so many new devices coming online and many of them performing updates.  It can not only cause issues with general browsing, as in taking longer than normal to get to and open web pages, but even bigger issues with streaming.  

 

With the streaming, you can try reducing the resolution of the source to see if it helps.  Also, turning off or pausing the Video Data Saver can often help with buffering issues, especially for streams in HD.  

 

One last thing you can try is power cycling your HughesNet modem.  To do so, unplug the modem at either the wall outlet or the power pack (but NOT by the plug into the back of the modem, as that plug is very delicate).  Wait for at least 30 seconds, then plug the modem back in.  Then wait for at least five minutes, which gives the modem time to reconnect and be fully back up and ready, then try your online activities again.  

 

A power cycle can help your connection to be better, in the same way that restarting your computer can sometimes help if it's performing slowly or erratically.  It doesn't always result in better HughesNet performance, but it can.  

 

When Liz is back, she'll likely take a look at your HughesNet equipment, via remote access, to make sure everything is as it should be, and she may have some ideas on what to do to improve your performance and/or experience.  


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Moderator
Moderator

Re: Satellite position

Good morning tammigirl18,

 

Thank you for the confirmation. I ran diagnostics on your site and currently the modem appears to be working fine. I do see that you're currently out of data so your speeds will be reduced, but you should still be able to get online. Can you please confirm which lights are lit on the front of the modem?

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: Satellite position

Good morning tammigirl18,

 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thanks,

Liz

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.