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Seeing old versions of website on HughesNet but not other connections. (Modem Caching issues?)

jimmyb82
New Poster

Seeing old versions of website on HughesNet but not other connections. (Modem Caching issues?)

I am working on a building a website, which requires me to refresh the site to view changes I’ve made in my browser. However, I keep getting an old version when I view it on my HughesNet connection.

I have powered cycled my modem and disabled web acceleration, but it still pulls up the old version of my website. When I use my slower DSL connection, I can see all my new changes, but as soon as I switch back to HughesNet and refresh the website it is the old version again, so it seems to be specifically a HughesNet caching issue. Is there some other cache other than web-acceleration that I can flush or disable?

2 REPLIES 2
MarkJFine
Associate Professor

Re: Seeing old versions of website on HughesNet but not other connections. (Modem Caching issues?)

Not necessarily a HughesNet caching issue (actually I don't think they cache at all), but the latency may be playing a part in the browser recognizing the page had changed. Killing the tab, opening a new one, then loading and optionally shift-refreshing the page should update the browser.

 

Also, if your site is cached if it is behind a Content Delivery Network (CDN) like Cloudflare (more like a large network of caches). You may have to purge everything in the CDN's cache before doing the above. Sometimes I even have to purge when making changes to my .htaccess file, not just pages.

 

I seem to go through this all the time regardless of what network I'm using.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Amanda
Moderator

Re: Seeing old versions of website on HughesNet but not other connections. (Modem Caching issues?)

Hi Jimmyb82

 

Sounds like a DNS issue if switching ISPs shows different versions. If you're on a desktop/laptop you could try doing a DNS flush from command prompt - here's the common Windows method

 

  1. Select the “Start” button, then type “cmd“.
  2. Right-click “Command Prompt“, then choose “Run as Administrator“.
  3. Type ipconfig /flushdns then press “Enter“. (be sure there is a space before the slash)

You should restart your computer after doing this. If that doesn't work, Windows 10 has a "Network Reset" option in the basic settings

 

  1. Click the "Start" button, then click the Settings 'gear' icon, or click "Start" and type "Settings" for Windows to auto-suggest
  2. Click Network & Internet
  3. Scroll to the bottom of the page and click Network Reset 
  4. Read the warning regarding VPN client software and other custom options being reset
  5. If you are OK with that, or it doesn't apply to you, click Reset Now

 

If none of the above work or you're not on a Windows computer (let us know, someone can get you iOS steps), you can try resetting your HughesNet modem to clear its internal DNS cache.

 

  1. Login to your HT2000W’s Wi-Fi configuration page.
  2. On the left panel, select Administration.
  3. Click the Reboot option on the left panel.
  4. Click the Reboot button on the page.
  5. Click OK on the confirmation dialog.

Hope that helps!