As I stated previously, I do not recommend having a technician come out when there are no specific instructions to provide. Escalating a case to our advanced technical team will provide our representatives and technician with the correct steps. After reviewing your account, I see you did not call in to have this done yet. If you do not want to escalate a case and would like a technician instead, they will most likely come out and replace both the modem and radio transmitter. There is a chance that this may not fix the issue, as we would be skipping a crucial step of troubleshooting. If the representative you spoke with was unable to escalate a case, I can do this for you as well. Please let me know what you would like to do going forward.